Configure email and password resets for the Alumni Center

task australia Updated Sep 10, 2026 1 min read asc-config-email-password.md
Raw file servicenow.com

Use Notifications, to configure the emails that send the user ID and password reset for your alumni.

Before you begin

Role required: sn_asc.admin

Procedure

  1. System Notification > Email > Notifications.

  2. Click Invite Alumni Email - Username and edit the Message HTML to reflect your company's message on providing an alumnus with a user ID.

  3. Click Preview Notification to preview your message.

  4. Click Update.

  5. Click Invite Alumni email - Temp Password and edit the Message HTML to reflect your company's message on providing a temporary password to your alumni.

  6. Click Preview Notification to preview your message.

  7. Click Update.

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