Configure automatic closure of past conversations

task australia Updated Sep 10, 2026 1 min read egd-admin-auto-close-conversation.md

Raw file servicenow.com

Use a system property to define whether a batch job can automatically close conversations that have transpired.

Before you begin

Role required: admin [sn_egd_act.admin]

Procedure

Navigate to the All menu, and enter sys_properties.list in the navigation filter.

The System Properties [sys_properties] table appears.
In the Search field that appears underneath the Name column, enter *egd.

A list of system properties associated with the Talent Developmentsuite of applications appears.
Select the sn_egd_act.automatic_close property.
Use the Value field to specify the option that enables or deactivates a batch job from automatically closing past conversations.

Option Description

True The job will close past conversations.

False The job will not close past conversations.
Select Update.

Option	Description
True	The job will close past conversations.
False	The job will not close past conversations.

Parent Topic:Install and configure Career Conversations

47 lines · 1.8 KB Wrap lines

---
title: Configure automatic closure of past conversations
description: Use a system property to define whether a batch job can automatically close conversations that have transpired.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/career-conversations/egd-admin-auto-close-conversation.html
release: australia
product: Career Conversations
classification: career-conversations
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Install and configure Career Conversations, Career Conversations, Growth Experiences, HR Service Delivery, Employee Service Management]
---

# Configure automatic closure of past conversations

Use a system property to define whether a batch job can automatically close conversations that have transpired.

## Before you begin

Role required: admin \[sn\_egd\_act.admin\]

## Procedure

1. Navigate to the **All** menu, and enter `sys_properties.list` in the navigation filter.

The System Properties \[sys\_properties\] table appears.

2. In the **Search** field that appears underneath the Name column, enter `*egd`.

A list of system properties associated with the Talent Developmentsuite of applications appears.

3. Select the **sn\_egd\_act.automatic\_close** property.

4. Use the **Value** field to specify the option that enables or deactivates a batch job from automatically closing past conversations.

|Option|Description|
|------|-----------|
|**True**|The job will close past conversations.|
|**False**|The job will not close past conversations.|

5. Select **Update**.

**Parent Topic:**[Install and configure Career Conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/career-conversations/egd-activities-install-config.md)