Use conversational contract search and insights

---
title: Use conversational contract search and insights
description: Search for contract information using natural language queries to quickly find relevant contracts, clauses, and insights.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cmpro-agentic-use-conv-search.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Use conversational contract search and insights

Search for contract information using natural language queries to quickly find relevant contracts, clauses, and insights.

## About conversational contract search

Conversational contract search enables you to find contract information using natural language queries in the ServiceNow Otto panel. You can search across contract metadata fields or within contract document content to quickly locate relevant information.

Contract fulfillers and assignment group managers with the sn\_cm\_gen\_ai.ai\_contract\_fulfiller and now\_assist\_panel\_user role can use conversational search in the ServiceNow Otto panel.

**Note:** Conversational search isn't supported in the Virtual Agent panel.

## Types of conversational searches

Conversational search supports the following query types:

-   **Metadata queries:** Search based on contract fields such as vendor names, contract dates, payment terms, or contract status. Example: "List all contracts for the vendor Acme."
-   **Document content queries:** Search for specific clauses or text within contract documents. Example: "List contracts that have a Confidentiality clause."
-   **Combined queries:** Search using both metadata and document content criteria. Example: "List contracts for Acme vendor with Confidentiality clause."
-   **Summarization and Q&A:** Get summaries or ask questions about specific contracts. Example: "Summarize the contract CNTR21002."

## Search methods

Use the following methods to search for contract information:

-   **Search in contract metadata:** Find contracts by querying structured information in contract fields. For more information, see [Search in contract metadata](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-search-metadata.md).
-   **Search in contract documents:** Find information within the content of contract documents, including clauses and specific text. For more information, see [Search in contracts document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-converse-ask-ques-new.md).

-   **[Search in contracts document](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-converse-ask-ques-new.md)**  
Ask question in the ServiceNow Otto panel to search for information in the content of the contract document.
-   **[Search in contract metadata](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-search-metadata.md)**  
Ask question in the ServiceNow Otto panel to search for information related to contract fields.

**Parent Topic:**[Using Contract Management Pro](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-use-cmpro.md)