Compare contract revisions in Contract Management Pro

task australia Updated Sep 10, 2026 2 min read cmpro-compare-docs.md
Raw file servicenow.com

Streamline the contract negotiation process by comparing two contract revisions to quickly identify and review all changes between the two versions, thereby reducing manual effort and minimizing the risk of missing critical updates.

Before you begin

Role required: sn_cm_core.contract_user

About this task

During contract negotiations, different parties update a contract and share contract revisions. As a contract fulfiller, use the document comparison feature in Contract Management Pro to easily compare two versions of a contract document.

Procedure

  1. Open a contract request from the workspace you are using.

Method

Steps

Contract Workspace

  • Navigate to All > Contract Workspace.
  • Select the list icon ([Omitted image "lsd-lcc-list-icon.png"] Alt text: List icon).
  • Select Contract requests > All
  • Select a contract request.

Workspace used by your application

  • Navigate to your workspace.
  • Open the list that displays the contract requests.
  • Select a contract request.
2. In the **Contract documents** tab, select **Compare documents**.
\[Omitted image "cmpro-compare-docs-button.png"\] Alt text: Compare documents button in a contract request.
  1. In the Compare documents window, select the contract type and documents you want to compare.

    [Omitted image "cmpro-compare-docs-selection.png"] Alt text: A window to select documents for comparison.

    Note: You can only compare files in .doc and .docx format.

    1. In the Contract type field, select the contract type.

      For single contract type contract requests, this field is automatically updated.

    2. In the Select document 1 field, select a lower version of the contract document you want to compare.

      Document revisions are listed in ascending order, with older versions appearing above newer ones.

    3. In the Select document 2 field, select a higher version of the contract document.

      Document revisions are listed in descending order, with the latest version at the top.

    4. Select Compare.

    For internally stored documents, the comparison opens on a new tab displaying the comparison summary with total changes, added, deleted, and format changes. The deletions are highlighted with red strikeout, additions are highlighted in green, and formatting changes are highlighted in cyan.

    For externally stored documents, the comparison is processed in the background. You receive a notification in the application and through an email when the comparison is ready. Select the link in the notification to view the document comparison.

    [Omitted image "cmpro-compare-docs-comparison.png"] Alt text: Document where changes are highlighted in different colors.

  2. Select Hide redlines to hide the highlighted changes.

  3. Select Download redlined document to download the document, and make further modifications to it.

Parent Topic:Common contract request tasks

Keywords Compare contract documentsCompare contract revisions
Search documentation
Search document titles and file paths on the australia branch