Manage use case mappings for ServiceNow Otto for Contract Management Pro

task australia Updated Sep 10, 2026 2 min read cmpro-manage-use-case-map.md

Manage use case mappings for ServiceNow Otto for Contract Management Pro by updating the mapped tables for use cases, deactivating the mappings when not in use, or deleting them when no longer required.

Before you begin

Role required: sn_cm_gen_ai.ai_contract_config, sn_cm_contract_config

Procedure

Navigate to All > Admin Center > AI Admin Hub to access the AI Skills tab of the AI Admin Hub console.
Navigate to Employee > CM Pro.
On the tile of your activated skill, select Edit Configuration to modify it.

[Omitted image "cmpro-na-active-skills.png"] Alt text: Active skills in Contract management pro.
In the skill guided setup, select Use case mappings.
Select the actions icon [Omitted image "cmpro-na-three-dot-icon.png"] Alt text: Actions icon. on the use case mapping that you want to update, delete, or deactivate.

[Omitted image "cmpro-na-edit-usecase-map.png"] Alt text: Actions available on use case mappings.
- Edit
  
  Update the mapped tables or conditions for the mapping.
  
  For more information on mapping a use case, Map a use case for contract metadata extraction, Map a use case for contract obligation extraction, and Map a use case for contract analysis.
- Deactivate
  
  Deactivate a use case mapping to temporarily make it unavailable for the skill.
  
  The Reactivate option appears when a use case mapping is deactivated. Use this option to activate a use case mapping.
- Delete
  
  Delete a use case mapping when it is no longer required for the skill.

Result

AI uses the updated use case mapping for contract analysis or metadata extraction.

Parent Topic:Manage AI skills

Manage clause mappings for contract analysis

Manage expected response mappings for contract analysis

Deactivate skills for ServiceNow Otto for Contract Management Pro

Map a use case for contract metadata extraction

Map a use case for contract analysis

Keywords Update use case mappingsModify use case mappingsEdit use case mappingsDelete use case mappingsDeactivate use case mappings

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---
title: Manage use case mappings for ServiceNow Otto for Contract Management Pro
description: Manage use case mappings for ServiceNow Otto for Contract Management Pro by updating the mapped tables for use cases, deactivating the mappings when not in use, or deleting them when no longer required.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cmpro-manage-use-case-map.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [Update use case mappings, Modify use case mappings, Edit use case mappings, Delete use case mappings, Deactivate use case mappings]
breadcrumb: [Manage AI skills, Manage, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Manage use case mappings for ServiceNow Otto for Contract Management Pro

## Before you begin

Role required: sn\_cm\_gen\_ai.ai\_contract\_config, sn\_cm\_contract\_config

## Procedure

1. Navigate to **All** &gt; **Admin Center** &gt; **AI Admin Hub** to access the **AI Skills** tab of the AI Admin Hub console.

2. Navigate to **Employee** &gt; **CM Pro**.

3. On the tile of your activated skill, select **Edit Configuration** to modify it.

\[Omitted image "cmpro-na-active-skills.png"\] Alt text: Active skills in Contract management pro.

4. In the skill guided setup, select **Use case mappings**.

5. Select the actions icon \[Omitted image "cmpro-na-three-dot-icon.png"\] Alt text: Actions icon. on the use case mapping that you want to update, delete, or deactivate.

\[Omitted image "cmpro-na-edit-usecase-map.png"\] Alt text: Actions available on use case mappings.

- **Edit**

Update the mapped tables or conditions for the mapping.

For more information on mapping a use case, [Map a use case for contract metadata extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-usecase-mappings-me.md), [Map a use case for contract obligation extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-map-usecase-obext.md), and [Map a use case for contract analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-usecase-mappings-ca.md).

- **Deactivate**

Deactivate a use case mapping to temporarily make it unavailable for the skill.

The **Reactivate** option appears when a use case mapping is deactivated. Use this option to activate a use case mapping.

- **Delete**

Delete a use case mapping when it is no longer required for the skill.

## Result

AI uses the updated use case mapping for contract analysis or metadata extraction.

**Parent Topic:**[Manage AI skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-ai-skills-manage.md)

**Related topics**

[Manage use cases for ServiceNow Otto for Contract Management Pro]()

[Manage clause mappings for contract analysis]()

[Manage expected response mappings for contract analysis]()

[Deactivate skills for ServiceNow Otto for Contract Management Pro]()

[Map a use case for contract metadata extraction](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-usecase-mappings-me.md)

[Map a use case for contract analysis](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-na-usecase-mappings-ca.md)