Ask ServiceNow Otto for summary of contract documents

---
title: Ask ServiceNow Otto for summary of contract documents
description: Generate summaries, frequently asked questions \(FAQs\), or ask questions to retrieve specific information from contract documents in Contract Management Pro.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cmpro-summarize-contract-cmr.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Contract summarization, Summarize contract, Ask ServiceNow Otto]
breadcrumb: [Common contract request tasks, Use, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Ask ServiceNow Otto for summary of contract documents

Generate summaries, frequently asked questions \(FAQs\), or ask questions to retrieve specific information from contract documents in Contract Management Pro.

## Before you begin

-   The smart documents skill must be activated. For more information, see [Configure the smart documents skill](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/configure-skill-smart-documents.md).
-   Your role and relevant tables must be configured to use this feature. For more information, see [Configuring contract summarization for Contract Management Pro](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cmpro-conf-cntr-summary.md).
-   The ServiceNow Otto panel must be enabled. For more information, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).
-   Role required: sn\_cm\_core.contract\_fulfiller

## About this task

Use the Smart Documents capability in ServiceNow Otto for ServiceNow AI Platform to generate a summary and FAQs from contract documents in the ServiceNow Otto panel to retrieve specific information from contract documents.

## Procedure

1.  Open a contract request from the workspace that you are using.

<table id="table_ujj_bct_fgc"><thead><tr><th>

Method

</th><th>

Steps

</th></tr></thead><tbody><tr><td>

Contract Workspace

</td><td>

-   Navigate to **All** &gt; **Contract Workspace**.
-   Select the list icon \[Omitted image "lsd-lcc-list-icon.png"\] Alt text: list icon.
-   Select **Contract requests** &gt; **All**.
-   Select a contract request.


</td></tr><tr><td>

Workspace used by your application

</td><td>

-   Navigate to your workspace.
-   Open the list that displays the contract requests.
-   Select a contract request.


</td></tr></tbody>
</table>2.  In the **Contract documents** tab, select **Preview document**.

    \[Omitted image "cmpro-preview-doc.png"\] Alt text: Preview document in a contract request.

3.  In the Preview document window, select the contract type, and then select **Preview**.

    The contract document opens in a document viewer.

4.  Select **Ask Otto**.

    \[Omitted image "cmpro-summarize-doc.png"\] Alt text: Summarize button in the document viewer used to generate summary of a contract.

    The panel opens where you can select the option to summarize the contract, generate FAQs from the document, or ask questions to gain specific insights on the document.

    \[Omitted image "cmpro-summary-nap.png"\] Alt text: ServiceNow Otto panel displaying options to summarize the document, generate FAQs, and ask questions.

    For more information on using AI for generating summaries, see [Generate a document summary by using ServiceNow Otto in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/generate-document-summary-now-assist.md) and [Generate summary and ask questions using ServiceNow Otto in Document Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/ask-questions-faqs-now-assist.md).

    You can also summarize supporting documents and signed contracts using Ask Otto in the document viewer.


**Parent Topic:**[Common contract request tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-common-contract-req-tasks.md)