Contract request ticket page actions

---
title: Contract request ticket page actions
description: The actions available on a contract request ticket page depend on the paper type and the state of the request. These actions apply in the Employee Center to requested-for and opened-by users who have the contract user role, for both out-of-the-box and custom record producers.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-cmr-ticket-actions.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: reference
last_updated: "2026-09-17"
reading_time_minutes: 3
breadcrumb: [Reference, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Contract request ticket page actions

The actions available on a contract request ticket page depend on the paper type and the state of the request. These actions apply in the Employee Center to requested-for and opened-by users who have the contract user role, for both out-of-the-box and custom record producers.

## Own paper \(self-serve\)

|State|Available actions|
|-----|-----------------|
|Draft|Edit request \(update the form\), Resubmit \(moves to Work in progress\), Cancel \(moves to Cancelled\).|
|Work in progress|Cancel, Request Changes \(add mandatory comments and an optional document for the fulfiller\), Send for Signature \(triggers the signature flow\).|
|New, Awaiting review, or Awaiting approval|Cancel.|
|Awaiting signature|Cancel. Upload signed contract \(wet-sign scenarios only\).|
|Contract signed, Closed complete, or Cancelled|No actions.|

## Amendment \(any paper type\) and new third-party paper contracts

|State|Available actions|
|-----|-----------------|
|Draft|Edit request \(update the form\), Resubmit \(moves to Work in progress\), Cancel \(moves to Cancelled\).|
|Work in progress, Awaiting signature, New, Awaiting review, or Awaiting approval|Cancel.|
|Contract signed, Closed complete, or Cancelled|No actions.|

**Parent Topic:**[Contract Management Pro reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-ref.md)

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[Contract Management Pro glossary]()

[Contract Management solutions]()