Contract request State and Contract document status in Contract Management Pro
Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record.
For a contract request you can see the following:
-
State: Indicating the state of the contract request.
-
Contract status: Indicating the status of the contract document.
Note: For cumulative approvals in the multiple-document scenario, the approval status of latest revision is considered for populating the contract status.
|
State |
Description |
Contract status for the state |
|---|---|---|
|
Draft |
The contract request is in draft state and not yet submitted. |
|
|
New |
The contract request is submitted and yet to be assigned. |
|
|
Work in progress |
The contract request has been assigned to a contract fulfiller. |
|
|
Awaiting review |
An internal review task has been raised for the review of the contract document. |
|
|
Awaiting approval |
An approval request has been raised and the contract document is awaiting an approval.In multiple document approval scenario, when for at least 1 document (latest version) revision approval status is Requested, the contract status is Awaiting approval. |
Awaiting approval |
|
Awaiting signature |
The contract document has been sent for signature. |
|
|
Contract signed |
The contract document has been signed by all the signatories. |
|
|
Closed complete |
All actions including approvals and signatures are complete. |
Contract signed |
|
Cancelled |
Request was canceled. |
Cancelled |
|
Contract document Status |
Description |
|---|---|
|
State:Draft | |
|
Draft |
The contract request is in draft state and not yet submitted. |
|
Error |
The contract document could not be created due to missing configurations after submitting a request. |
|
State:New | |
|
New |
The contract request is submitted and yet to be assigned. |
|
Changes requested |
The contract user has submitted a request giving details of the changes required in the contract document.Note: In the New state, the contract document status is set to Changes requested only when the contract request is unassigned. |
|
State:Work in progress | |
|
Work in progress |
The contract request is in progress. |
|
Changes requested |
The contract user has submitted a request giving details of the changes required in the contract document. |
|
Document ready |
The change request submitted for modification in the contract document has been fulfilled. |
|
Document approved |
The contract document was approved by the approver. |
|
Document approval rejected |
The contract document was rejected by the approver.In multiple document approval scenario, when at least one approval is in the rejected state, the contract status is Document approval rejected. |
|
Document approval cancelled |
The approval task was canceled by the approver. |
|
Signing declined |
The signatory has declined signing the contract document. |
|
E-signature invalid |
There was an error in the electronic signature workflow. |
|
Signature cancelled |
The signature process was canceled. |
|
Review completed |
A contract reviewer is reviewing the document and has requested for information from the contract fulfiller. |
|
Review cancelled |
A contract reviewer is reviewing the document and has requested for information from the contract fulfiller. |
|
Error |
The contract document could not be created due to missing configurations while performing regenerate document action. |
|
State:Awaiting review | |
|
Awaiting review |
An internal review task was raised and the contract document is under review. |
|
Awaiting information |
A contract reviewer is reviewing the document and has requested for information from the contract fulfiller. |
|
State:Awaiting approval | |
|
Awaiting approval |
An approval request has been raised and the contract document is awaiting approval |
|
State:Awaiting signature | |
|
Awaiting signature |
The contract document is awaiting signature. |
|
Preparing for signature |
The contract document is being prepared for signature. |
|
Signature paused |
Modify signatories action has been initiated and the signature workflow is paused. |
|
Signature delivery failed |
The signature request could not be delivered to one or more signatories.Note: This is applicable for electronic signature only. |
|
State:Contract signed | |
|
Contract signed |
The contract document has been signed by all the signatories. |
|
Contract generation failed |
The contract has been signed, but the generation of the contract document for repository storage has failed. |
|
State:Closed complete | |
|
Contract signed |
The contract document has been signed by all the signatories. |
|
State:Cancelled | |
|
Cancelled |
Contract request was canceled. |
Related topics
Components installed with Contract Management Pro
Components installed with Contract Workspace
Components installed with Analytics Pack for Contract Management Pro
Amendment and renewal interaction messages
Properties installed to configure expiry notifications
Properties installed to configure contracts integrations
Expiring Contracts Condition form fields
Obligation Management notifications
Contract Analysis Playbook form
Contract analysis playbook tool messages
Contract request ticket page actions
Default availability of out-of-the-box record producers
---
title: Contract request State and Contract document status in Contract Management Pro
description: Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-cr-state-status.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 6
keywords: [Contract status, State, Contract Management Pro, Contract lifecycle management workflow]
breadcrumb: [Reference, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---
# Contract request State and Contract document status in Contract Management Pro
Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record.
For a contract request you can see the following:
- State: Indicating the state of the contract request.
- Contract status: Indicating the status of the contract document.
**Note:** For cumulative approvals in the multiple-document scenario, the approval status of latest revision is considered for populating the contract status.
<table id="table_tn1_45f_5xb"><thead><tr><th>
State
</th><th>
Description
</th><th>
Contract status for the state
</th></tr></thead><tbody><tr><td>
Draft
</td><td>
The contract request is in draft state and not yet submitted.
</td><td>
- Draft
- Error
</td></tr><tr><td>
New
</td><td>
The contract request is submitted and yet to be assigned.
</td><td>
- New
- Changes requested
</td></tr><tr><td>
Work in progress
</td><td>
The contract request has been assigned to a contract fulfiller.
</td><td>
- Work in progress
- Document approved
- Document approval rejected
- Document approval cancelled
- Signing declined
- E-signature invalid
- Signature cancelled
- Changes requested
- Document ready
- Review completed
- Review cancelled
- Error
</td></tr><tr><td>
Awaiting review
</td><td>
An internal review task has been raised for the review of the contract document.
</td><td>
- Awaiting review
- Awaiting information
</td></tr><tr><td>
Awaiting approval
</td><td>
An approval request has been raised and the contract document is awaiting an approval.In multiple document approval scenario, when for at least 1 document \(latest version\) revision approval status is **Requested**, the contract status is **Awaiting approval**.
</td><td>
Awaiting approval
</td></tr><tr><td>
Awaiting signature
</td><td>
The contract document has been sent for signature.
</td><td>
- Awaiting signature
- Preparing for signature
- Signature paused
- Signature delivery failed
</td></tr><tr><td>
Contract signed
</td><td>
The contract document has been signed by all the signatories.
</td><td>
- Contract signed
- Contract generation failed
</td></tr><tr><td>
Closed complete
</td><td>
All actions including approvals and signatures are complete.
</td><td>
Contract signed
</td></tr><tr><td>
Cancelled
</td><td>
Request was canceled.
</td><td>
Cancelled
</td></tr></tbody>
</table><table id="table_k1m_v1w_jfc"><thead><tr><th>
Contract document Status
</th><th>
Description
</th></tr></thead><tbody><tr><td colspan="2">
**State:Draft**
</td></tr><tr><td>
Draft
</td><td>
The contract request is in draft state and not yet submitted.
</td></tr><tr><td>
Error
</td><td>
The contract document could not be created due to missing configurations after submitting a request.
</td></tr><tr><td colspan="2">
**State:New**
</td></tr><tr><td>
New
</td><td>
The contract request is submitted and yet to be assigned.
</td></tr><tr><td>
Changes requested
</td><td>
The contract user has submitted a request giving details of the changes required in the contract document.**Note:** In the New state, the contract document status is set to Changes requested only when the contract request is unassigned.
</td></tr><tr><td colspan="2">
**State:Work in progress**
</td></tr><tr><td>
Work in progress
</td><td>
The contract request is in progress.
</td></tr><tr><td>
Changes requested
</td><td>
The contract user has submitted a request giving details of the changes required in the contract document.
</td></tr><tr><td>
Document ready
</td><td>
The change request submitted for modification in the contract document has been fulfilled.
</td></tr><tr><td>
Document approved
</td><td>
The contract document was approved by the approver.
</td></tr><tr><td>
Document approval rejected
</td><td>
The contract document was rejected by the approver.In multiple document approval scenario, when at least one approval is in the **rejected** state, the contract status is **Document approval rejected**.
</td></tr><tr><td>
Document approval cancelled
</td><td>
The approval task was canceled by the approver.
</td></tr><tr><td>
Signing declined
</td><td>
The signatory has declined signing the contract document.
</td></tr><tr><td>
E-signature invalid
</td><td>
There was an error in the electronic signature workflow.
</td></tr><tr><td>
Signature cancelled
</td><td>
The signature process was canceled.
</td></tr><tr><td>
Review completed
</td><td>
A contract reviewer is reviewing the document and has requested for information from the contract fulfiller.
</td></tr><tr><td>
Review cancelled
</td><td>
A contract reviewer is reviewing the document and has requested for information from the contract fulfiller.
</td></tr><tr><td>
Error
</td><td>
The contract document could not be created due to missing configurations while performing regenerate document action.
</td></tr><tr><td colspan="2">
**State:Awaiting review**
</td></tr><tr><td>
Awaiting review
</td><td>
An internal review task was raised and the contract document is under review.
</td></tr><tr><td>
Awaiting information
</td><td>
A contract reviewer is reviewing the document and has requested for information from the contract fulfiller.
</td></tr><tr><td colspan="2">
**State:Awaiting approval**
</td></tr><tr><td>
Awaiting approval
</td><td>
An approval request has been raised and the contract document is awaiting approval
</td></tr><tr><td colspan="2">
**State:Awaiting signature**
</td></tr><tr><td>
Awaiting signature
</td><td>
The contract document is awaiting signature.
</td></tr><tr><td>
Preparing for signature
</td><td>
The contract document is being prepared for signature.
</td></tr><tr><td>
Signature paused
</td><td>
Modify signatories action has been initiated and the signature workflow is paused.
</td></tr><tr><td>
Signature delivery failed
</td><td>
The signature request could not be delivered to one or more signatories.**Note:** This is applicable for electronic signature only.
</td></tr><tr><td colspan="2">
**State:Contract signed**
</td></tr><tr><td>
Contract signed
</td><td>
The contract document has been signed by all the signatories.
</td></tr><tr><td>
Contract generation failed
</td><td>
The contract has been signed, but the generation of the contract document for repository storage has failed.
</td></tr><tr><td colspan="2">
**State:Closed complete**
</td></tr><tr><td>
Contract signed
</td><td>
The contract document has been signed by all the signatories.
</td></tr><tr><td colspan="2">
**State:Cancelled**
</td></tr><tr><td>
Cancelled
</td><td>
Contract request was canceled.
</td></tr></tbody>
</table>**Parent Topic:**[Contract Management Pro reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-ref.md)
**Related topics**
[Components installed with Contract Management Pro]()
[Components installed with Contract Workspace]()
[Components installed with Analytics Pack for Contract Management Pro]()
[Amendment and renewal interaction messages]()
[Signatory roles]()
[Clause Variation form]()
[Contract Configuration form]()
[Properties installed to configure expiry notifications]()
[Properties installed to configure contracts integrations]()
[Expiring Contracts Condition form fields]()
[Action assignment form]()
[UFX Add on Event mapping form]()
[Obligation form]()
[Obligation Management notifications]()
[Contract Analysis Playbook form]()
[Contract analysis playbook tool messages]()
[Contract request ticket page actions]()
[Default availability of out-of-the-box record producers]()
[Contract Management Pro glossary]()
[Contract Management solutions]()
| title | Contract request State and Contract document status in Contract Management Pro |
| description | Contract requests follow a specific life cycle and move through a series of states in Contract Management Pro. The contract request state and the contract document status are displayed in the State and the Contract status fields on the request record. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-cr-state-status.html |
| release | australia |
| product | Contract Management Pro |
| classification | contract-management-pro |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 6 |
| keywords | Contract statusStateContract Management ProContract lifecycle management workflow |
| breadcrumb | ReferenceContract Management ProLegal and Contract OperationsEmployee Service Management |