Resolve an error during send for signature

task australia Updated Sep 10, 2026 1 min read cncore-sync-signatories-user.md

As a contract user or fulfiller, update and synchronize signatory details when send for signature fails due to a mismatch between signatory information in the contract request and contract document.

Before you begin

Role required: sn_cm_core.contract_user, sn_cm_core.contract_fulfiller

Procedure

Navigate to your workspace.
Open the contract request.
Navigate to the Activity stream to find the validation error.
Select the Signatories tab.
Select the signatory and update the information.
Select Save to save the signatory details.
Select the Signatories tab.
Select Sync signatories.

The contract document is updated with the new signatory details.
Select Save.
Select Send for signature.

A message appears displaying details of the contract document that is sent for signature.
Select Send for signature on the confirmation message.

Result

A new contract document revision is created with the latest signatory details and sent for signature. The Activity stream displays details of the contract document that is sent for signature.

Parent Topic:Updating and synchronizing signatories

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---
title: Resolve an error during send for signature
description: As a contract user or fulfiller, update and synchronize signatory details when send for signature fails due to a mismatch between signatory information in the contract request and contract document.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-sync-signatories-user.html
release: australia
product: Contract Management Pro
classification: contract-management-pro
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Updating and synchronizing signatories, Own paper contract requests, Use, Contract Management Pro, Legal and Contract Operations, Employee Service Management]
---

# Resolve an error during send for signature

As a contract user or fulfiller, update and synchronize signatory details when send for signature fails due to a mismatch between signatory information in the contract request and contract document.

## Before you begin

Role required: sn\_cm\_core.contract\_user, sn\_cm\_core.contract\_fulfiller

## Procedure

1. Navigate to your workspace.

2. Open the contract request.

3. Navigate to the **Activity** stream to find the validation error.

4. Select the **Signatories** tab.

5. Select the signatory and update the information.

6. Select **Save** to save the signatory details.

7. Select the **Signatories** tab.

8. Select **Sync signatories**.

The contract document is updated with the new signatory details.

9. Select **Save**.

10. Select **Send for signature.**

A message appears displaying details of the contract document that is sent for signature.

11. Select **Send for signature** on the confirmation message.

## Result

A new contract document revision is created with the latest signatory details and sent for signature. The Activity stream displays details of the contract document that is sent for signature.

**Parent Topic:**[Updating and synchronizing signatories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/contract-management-pro/cncore-update-sync-signatories.md)