Updating and synchronizing signatories

As a contract user or fulfiller, update and sync signatory details when the contract submission has failed, or contract document cannot be sent due to incomplete signatory information.

Resolve the failure to send contract documents for signature (starting with Contract Management Pro 1.2.1)
Update signatory details in an external contract document in Contract Management Pro when there is a failure in sending the document for signature due to a mismatch between the signatory information in the contract request and the contract document.
Resolve the failure to submit a self-serve contract
As a contract user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.
Resolve an error during send for signature
As a contract user or fulfiller, update and synchronize signatory details when send for signature fails due to a mismatch between signatory information in the contract request and contract document.

Parent Topic:Own paper contract requests

title	Updating and synchronizing signatories
description	As a contract user or fulfiller, update and sync signatory details when the contract submission has failed, or contract document cannot be sent due to incomplete signatory information.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-update-sync-signatories.html
release	australia
product	Contract Management Pro
classification	contract-management-pro
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
audience	sn\_cm\_core.contract\_fulfiller
breadcrumb	Own paper contract requestsUseContract Management ProLegal and Contract OperationsEmployee Service Management