Work on requests as a contract fulfiller

Review and finalize a contract document according to the contract request.

Before you begin

Role required: sn_cm_core.contract_fullfiller

About this task

A self-served contract request can be worked on by a contract user. However a contract fulfiller can get assigned to the request by an assignment rule or by a group manager. A contract fulfiller can work on the contract request but can also initiate ad-hoc approvals and create revisions manually, whereas a contract user can't initiate ad-hoc approvals or create revisions manually.

You cannot add the same user to the Assigned to and Collaborator fields.

Procedure

Navigate to your workspace.
Open the contract request that is assigned to you or if you're a collaborator on the contract request.
Work on the contract request.

Action	Steps
Specify the contract as perpetual	Select the Perpetual check box in the Details tab to classify the contract as perpetual.Note: The End date must be empty when this check box is selected. The Perpetual check box is available in contract requests that are initiated from the Sales Customer Relationship Management and Source-to-Pay Operations.
Regenerate contract document	Create a version of the contract document. Using this option discards the changes made in the previous version of the document. For more information, see Regenerate contract document after modifying request.
Sync the document__Note:__ This option is available on Contract Management Pro starting with version 1.2.1	Create a version of the contract document while retaining the changes made in the previous version. For more information, see Create an updated contract document revision after modifying a self-served contract request (starting Contract Management Pro 1.2.1).
Create document revisions	Create a document revision. For more information, see Create a document revision.
Add signatories	Add signatories. For more information, see Add signatories in self-served contract request.
Sync signatories__Note:__ This option isn’t available on Contract Management Pro starting with version 1.2.1 because it is no longer necessary.	Update the contract document with the latest signatory details. For more information, see Updating and synchronizing signatories.
Initiate ad hoc approvals	Initiate ad hoc approvals. For more information, see Initiate an ad hoc approval for a contract document revision.
Communicate with stakeholders using Email	Communicate with stakeholders via email. For more information, see Send email to stakeholders
Analyze contract documents using AI to identify non-standard and missing clauses	Use AI to analyze the contract documents to identify the non-standard and missing clauses. For more information, see Contract review using ServiceNow Otto for Contract Management Pro.
Send the document for signature	Send the document for a signature. For more information, see Signature workflow for a contract request.
Initiate an offline signature__Note:__ This option is available only when the signature type is Offline signature.	Use this option for a contract signed outside Contract Management Pro. For offline signatures, the system does not send signature request emails to the signatories. For more information, see Signature workflow for a contract request.
Cancel request	Cancel a request:- On the contract request page, from the Actions menu, select Cancel Request. Confirm the cancellation by selecting Cancel Request.

**Parent Topic:**[Own paper contract requests]()

title	Work on requests as a contract fulfiller
description	Review and finalize a contract document according to the contract request.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/employee-service-management/contract-management-pro/cncore-work-ss-cntr-request-fulfiller.html
release	australia
product	Contract Management Pro
classification	contract-management-pro
topic_type	task
last_updated	2026-09-10
reading_time_minutes	3
breadcrumb	Own paper contract requestsUseContract Management ProLegal and Contract OperationsEmployee Service Management