Critical Event Management dashboard

---
title: Critical Event Management dashboard
description: The dashboard for Critical Event Management \(CEM\) in the Health and Safety Workspace gives a comprehensive view of all active, ongoing, and resolved critical events, enabling agents to monitor and manage incidents effectively.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/cem-dashboard.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, Critical Event Management, Health and Safety, Employee Service Management]
---

# Critical Event Management dashboard

The dashboard for Critical Event Management \(CEM\) in the Health and Safety Workspace gives a comprehensive view of all active, ongoing, and resolved critical events, enabling agents to monitor and manage incidents effectively.

\[Omitted image "cem-dashboard.png"\] Alt text: Critical Event Management dashboard

The Critical Event Management dashboard provides a high-level summary of active and ongoing events, including quick-access metrics and links to Critical Event Management tools. The dashboard empowers agents to stay organized, prioritize effectively, and respond to incidents in a timely manner.

To view the Critical Event Management dashboard, navigate to **Workspaces** > **Health and Safety Workspace** and select Critical Event Management.

|Feature|Description|
|-------|-----------|
|Quick action buttons|Buttons that help you quickly initiate actions, such as creating an incident, observation, or critical event.|
|Active Critical Events|List of active critical events with key details like location, event ID, creation time, and the assigned agent, which helps prioritize urgent events for immediate action.|
|Event status overview|Number of critical events by their status, such as New, Work in Progress, and Resolved, helping you quickly assess workload and progress.|
|Critical Events by severity|Bar chart that displays events by severity level, such as Low, Medium, High, and Critical, which helps when prioritizing your response.|
|Critical Events by location|Map view of critical events by location, which helps identify geographic patterns and areas requiring immediate attention.|
|Critical Events created over time|Timeline graph that tracks the number of critical events created over time, helping you monitor trends and potential increases in incidents over specific periods.|
|Critical Events list|Table of all recent critical events with sortable details, including event number, state, source, short description, category, severity, location, assigned agent, and timestamps for event creation and updates.|

|Benefits|Description|
|--------|-----------|
|Real time monitoring|View and manage critical events in real-time to promote swift responses.|
|Prioritization|Sort events by severity, location, and status to focus on the most urgent issues.|
|Trend analysis|Track trends over time to manage and help prevent future incidents.|