Configure Critical Event Management groups

task australia Updated Sep 10, 2026 1 min read configure-critical-event-management-groups.md

Raw file servicenow.com

Create groups and assign roles to individuals in the group.

Before you begin

Role required: admin

About this task

Admins can create agent groups, add members to these groups, and add roles to these members.

Create Agent and On-site Responder Groups:

Set up agent or assignment groups and on-site responder groups based on your organization’s requirements.
Assign Roles to Group Members:

Add members to these groups and assign appropriate roles for their responsibilities.
Map On-site Responder Groups to Locations:

A CEM admin can map each on-site responder group to a specific location to promote accurate assignment during critical events.

After you configure group-to-location mapping, the responder groups are automatically populated based on the critical event's location.

Procedure

Navigate to All > System Security > User and groups > Groups.
Create a new group by selecting New.

In the form, fill in the fields.

Field	Description
Name	Name of the group being created.
Manager	Individual responsible for overseeing the group.
Group email	Email address associated with the group.
Parent	Parent group if applicable.
Description	Additional information about the purpose and scope of this group.

Select Submit.
Open the new group and add members and roles for the members.

Note: Assign the following roles to agent groups to enable them to create Health and Safety incidents through Critical Event Management:
- sn_ohs_im.incident_reader
- sn_ohs_im.incident_writer
- sn_ohs_im.incident_create

Add members to the group
Add members to the group mapped to a location.
Add roles to a member
Add roles to a member of the group mapped to a location.
Add roles to the group
Add roles to groups that are mapped to a location.
Map on-site responder group with location
Map the on-site responder groups with the location, enabling these groups to be automatically populated when the location is selected in a new critical event.

Parent Topic:Configuring Critical Event Management

79 lines · 3.6 KB Wrap lines

---
title: Configure Critical Event Management groups
description: Create groups and assign roles to individuals in the group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/configure-critical-event-management-groups.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Critical Event Management, Health and Safety, Employee Service Management]
---

# Configure Critical Event Management groups

Create groups and assign roles to individuals in the group.

## Before you begin

Role required: admin

## About this task

Admins can create agent groups, add members to these groups, and add roles to these members.

- Create Agent and On-site Responder Groups:

Set up agent or assignment groups and on-site responder groups based on your organization’s requirements.

- Assign Roles to Group Members:

Add members to these groups and assign appropriate roles for their responsibilities.

- Map On-site Responder Groups to Locations:

A CEM admin can map each on-site responder group to a specific location to promote accurate assignment during critical events.

After you configure group-to-location mapping, the responder groups are automatically populated based on the critical event's location.

## Procedure

1. Navigate to **All** &gt; **System Security** &gt; **User and groups** &gt; **Groups**.

2. Create a new group by selecting **New**.

3. In the form, fill in the fields.

|Field|Description|
|-----|-----------|
|Name|Name of the group being created.|
|Manager|Individual responsible for overseeing the group.|
|Group email|Email address associated with the group.|
|Parent|Parent group if applicable.|
|Description|Additional information about the purpose and scope of this group.|

4. Select **Submit**.

5. Open the new group and add members and roles for the members.

**Note:** Assign the following roles to agent groups to enable them to create Health and Safety incidents through Critical Event Management:

- sn\_ohs\_im.incident\_reader
- sn\_ohs\_im.incident\_writer
- sn\_ohs\_im.incident\_create

- **[Add members to the group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/add-members-group.md)**
Add members to the group mapped to a location.
- **[Add roles to a member](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/add-member-roles.md)**
Add roles to a member of the group mapped to a location.
- **[Add roles to the group](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/add-group-roles.md)**
Add roles to groups that are mapped to a location.
- **[Map on-site responder group with location](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/map-on-site-responder-group.md)**
Map the on-site responder groups with the location, enabling these groups to be automatically populated when the location is selected in a new critical event.

**Parent Topic:**[Configuring Critical Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/configure-critical-event-management.md)