Configuring Critical Event Management

---
title: Configuring Critical Event Management
description: As an admin you can customize the Critical Event Management application by installing the application and reviewing and configuring the components that are installed with the application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/configure-critical-event-management.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Critical Event Management, Health and Safety, Employee Service Management]
---

# Configuring Critical Event Management

As an admin you can customize the Critical Event Management application by installing the application and reviewing and configuring the components that are installed with the application.

## Configuration overview

-   [Install Critical Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/install-critical-event-management.md)

    Install the Critical Event Management application.

-   [Configure Critical Event Management groups](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/configure-critical-event-management-groups.md)

    Create groups, add members to the group, and assign roles to the members.

-   [Define communication plans, tasks, and recipients](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/define-communication-plan.md)

    Customize communication plans, create tasks, and add recipients.

-   [Configure Twilio to send SMS notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/configure-twilio-sms.md)

    Send communications using the SMS feature for Twilio.

-   [Configure Critical Event Management application properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/configure-properties.md)

    Configure important details for the Critical Event Management application.

-   [Configure notification templates to send email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/configure-email-notification-template.md)

    Add or edit a notification template.

-   [Configure emergency procedures for employee portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/configure-emergency-procedures-for-employee-portal.md)

    Add knowledge articles about emergency procedures or edit existing ones.