Communication form

---
title: Communication form
description: Field descriptions on the form for a communication task.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/create-new-communication-form.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Reference, Critical Event Management, Health and Safety, Employee Service Management]
---

# Communication form

Field descriptions on the form for a communication task.

<table id="table_tmm_qxk_bdc"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Compose and send communication

</td><td>

Option to send the communication immediately or schedule it for later. **Note:** Scheduling the communication adds a timer to the communication based on the **Due in \(minutes\)** field, which prompts the agent to send it manually. It doesn't send automatically.

</td></tr><tr><td>

Frequency

</td><td>

How often the communication should be sent.

</td></tr><tr><td>

Short description

</td><td>

Summary of what the communication is about.

</td></tr><tr><td>

Due in \(minutes\)

</td><td>

Time in minutes before the communication should be sent.This field appears only when **Later** is selected from the **Compose and send communication** field or when both **Now** is selected from the **Compose and send communication** field and **Recurring** is selected from **Frequency**.

</td></tr><tr><td>

Channels

</td><td>

Channel to send the communication. For example, email or SMS.

</td></tr><tr><td>

Recipients

</td><td>

People who receive the communication.

</td></tr></tbody>
</table>**Parent Topic:**[Critical Event Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/critical-event-management-reference.md)