Create a communication task

---
title: Create a communication task
description: Create an on-demand, customized message for a critical event in Critical Event Management, choose how often to send it, and select the communication channels.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/create-new-communication.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Send notifications during a critical event, Critical Event Management, Health and Safety, Employee Service Management]
---

# Create a communication task

Create an on-demand, customized message for a critical event in Critical Event Management, choose how often to send it, and select the communication channels.

## Before you begin

Role required: sn\_critical.agent

## Procedure

1.  Navigate to **Workspaces** > **Health and Safety Workspace** and select the **Critical Event Management** tab.

2.  Open the critical event.

3.  Select the **Notification center** tab.

4.  Select the **Create new communication** button.

5.  In the Communication form, fill in the fields.

    For a description of the field values, see [Communication form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/create-new-communication-form.md).

6.  Select **Compose communication**.


## Result

If you chose **Now** from the **Compose and send communication** field on the Communication form, then a new tab opens so you can choose a template and compose your message. If you chose **Later**, then you're redirected back to the **Notification center** tab.

**Note:** You must compose the message before you can send the communication. For more information on composing an existing communication task, see [Send notifications during a critical event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/notify-impacted-people.md).

**Parent Topic:**[Send notifications during a critical event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/notify-impacted-people.md)

**Related topics**  


[Manage the recipients of a communication task]()