Critical Event Management
The ServiceNow® Critical Event Management (CEM) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating efficient task assignment across teams and locations.
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Exploring Critical Event ManagementExplore[Omitted image "bus-explore.svg"] Alt text:Learn how agents, on-site responders, and employees use the Critical Event Management application. |
Configuring Critical Event ManagementConfigure[Omitted image "bus-sdlc.svg"] Alt text:Configure the Critical Event Management workspace. |
Report critical eventsReport[Omitted image "bus-integration-and-apis.svg"] Alt text:Report critical events as an agent or an employee. |
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Send notifications during a critical eventNotifications[Omitted image "bus-email.svg"] Alt text:Send critical event notification to impacted people and on-site responders. |
Manage impacted peopleImpacted people[Omitted image "bus-personalized-self-service-portal.svg"] Alt text:Manage impacted people, view or update their status. |
Managing related records in a critical eventRelated records[Omitted image "bus-log-store.svg"] Alt text:Manage critical event tasks, create Health and Safety incidents, and relate child critical events. |
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Critical Event Management referenceReference[Omitted image "bus-learn.svg"] Alt text:Get detailed description of the forms used in critical event management. |
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--- title: Critical Event Management description: The ServiceNow Critical Event Management \(CEM\) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating efficient task assignment across teams and locations. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/critical-event-management.html release: australia product: Critical Event Management classification: critical-event-management topic_type: reference last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Health and Safety, Employee Service Management] --- # Critical Event Management The ServiceNow® Critical Event Management \(CEM\) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating efficient task assignment across teams and locations. ## Get started <table id="table_rjp_2pz_zcc" class="nav-card presentation"><tbody><tr><td> [Exploring Critical Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/explore-critical-event-management.md)Explore\[Omitted image "bus-explore.svg"\] Alt text:Learn how agents, on-site responders, and employees use the Critical Event Management application. </td><td> [Configuring Critical Event Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/configure-critical-event-management.md)Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure the Critical Event Management workspace. </td><td> [Report critical events](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/reporting-critical-event.md)Report\[Omitted image "bus-integration-and-apis.svg"\] Alt text:Report critical events as an agent or an employee. </td></tr><tr><td> [Send notifications during a critical event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/notify-impacted-people.md)Notifications\[Omitted image "bus-email.svg"\] Alt text:Send critical event notification to impacted people and on-site responders. </td><td> [Manage impacted people](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/manage-impacted-people.md)Impacted people\[Omitted image "bus-personalized-self-service-portal.svg"\] Alt text:Manage impacted people, view or update their status. </td><td> [Managing related records in a critical event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/manage-related-records.md)Related records\[Omitted image "bus-log-store.svg"\] Alt text:Manage critical event tasks, create Health and Safety incidents, and relate child critical events. </td></tr><tr><td> </td><td> [Critical Event Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/critical-event-management-reference.md)Reference\[Omitted image "bus-learn.svg"\] Alt text:Get detailed description of the forms used in critical event management. </td><td> </td></tr></tbody> </table>
| title | Critical Event Management |
| description | The ServiceNow Critical Event Management \(CEM\) application enables streamlined response to critical events and global threats. It provides end-to-end management of critical events with structured, repeatable playbooks, facilitating efficient task assignment across teams and locations. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/critical-event-management.html |
| release | australia |
| product | Critical Event Management |
| classification | critical-event-management |
| topic_type | reference |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Health and SafetyEmployee Service Management |