Define communication plans, tasks, and recipients

---
title: Define communication plans, tasks, and recipients
description: Define the communication plan, tasks, and recipients that help the agent create a communication task to send out mass notifications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/define-communication-plan.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Critical Event Management, Health and Safety, Employee Service Management]
---

# Define communication plans, tasks, and recipients

Define the communication plan, tasks, and recipients that help the agent create a communication task to send out mass notifications.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Health and Safety** > **Critical Event Management** > **Communication Plan Definition**.

2.  Add a communication plan by selecting **New** or edit an existing communication plan.

3.  On the form, fill in the fields.

    For more information, see [Communication plan form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/communication-plan-form.md).

4.  Select **Submit**.

    **Note:**

    -   You can add tasks and recipient list to the communication plan based on your organizational needs.
    -   To learn more about a communication plan and its process, see [Task Communications Management process](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/task-communications-management.md).