Manage the recipients of a communication task

task australia Updated Sep 10, 2026 1 min read manage-recipients.md

Raw file servicenow.com

Add or edit the list of recipients for various communication tasks.

Before you begin

Role required: sn_critical.agent

Procedure

Navigate to Workspaces > Health and Safety Workspace and select the Critical Event Management tab.
Open the critical event.
Select the Notification center tab and then select the Manage recipients button.
In the Communication plan drop-down menu, select the communication task for which you want to manage recipients.

In the form, fill in the fields.

Field	Description
Add recipient	User, group, or recipient list who receives the communication task.
Designate role	Role that is assigned the user, group, or recipient listed in the Add recipient field.
Audience	List of potentially impacted people or important people who receives the communication task.

Select Save.

Note: You can also open the Manage recipients form by selecting the More actions icon ([Omitted image "more-actions-icon.png"] Alt text: More actions icon) on the communication task.

Parent Topic:Send notifications during a critical event

Related topics

Create a communication task

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---
title: Manage the recipients of a communication task
description: Add or edit the list of recipients for various communication tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/manage-recipients.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Send notifications during a critical event, Critical Event Management, Health and Safety, Employee Service Management]
---

# Manage the recipients of a communication task

Add or edit the list of recipients for various communication tasks.

## Before you begin

Role required: sn\_critical.agent

## Procedure

1.  Navigate to **Workspaces** &gt; **Health and Safety Workspace** and select the **Critical Event Management** tab.

2.  Open the critical event.

3.  Select the **Notification center** tab and then select the **Manage recipients** button.

4.  In the **Communication plan** drop-down menu, select the communication task for which you want to manage recipients.

5.  In the form, fill in the fields.

    |Field|Description|
    |-----|-----------|
    |Add recipient|User, group, or recipient list who receives the communication task.|
    |Designate role|Role that is assigned the user, group, or recipient listed in the **Add recipient** field.|
    |Audience|List of potentially impacted people or important people who receives the communication task.|

6.  Select **Save**.

    **Note:** You can also open the Manage recipients form by selecting the More actions icon \(\[Omitted image "more-actions-icon.png"\] Alt text: More actions icon\) on the communication task.


**Parent Topic:**[Send notifications during a critical event](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/notify-impacted-people.md)

**Related topics**  


[Create a communication task]()