Report a critical event as an agent
task australia Updated Sep 10, 2026 1 min read report-an-emergency.md
Create a ticket to report a critical event in Critical Event Management as an agent when an emergency alarm is raised offline.
Before you begin
Role required: sn_critical.agent
Procedure
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Navigate to Workspaces > Health and Safety Workspace.
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Select the New Critical Event button.
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On the Critical Event form, fill out the fields.
For a description of the field values, see Critical Event form.
-
Select Save.
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---
title: Report a critical event as an agent
description: Create a ticket to report a critical event in Critical Event Management as an agent when an emergency alarm is raised offline.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/report-an-emergency.html
release: australia
product: Critical Event Management
classification: critical-event-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Report critical events, Critical Event Management, Health and Safety, Employee Service Management]
---
# Report a critical event as an agent
Create a ticket to report a critical event in Critical Event Management as an agent when an emergency alarm is raised offline.
## Before you begin
Role required: sn\_critical.agent
## Procedure
1. Navigate to **Workspaces** > **Health and Safety Workspace**.
2. Select the **New Critical Event** button.
3. On the Critical Event form, fill out the fields.
For a description of the field values, see [Critical Event form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/critical-event-management/new-critical-event-form.md).
4. Select **Save**.
| title | Report a critical event as an agent |
| description | Create a ticket to report a critical event in Critical Event Management as an agent when an emergency alarm is raised offline. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/critical-event-management/report-an-emergency.html |
| release | australia |
| product | Critical Event Management |
| classification | critical-event-management |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Report critical eventsCritical Event ManagementHealth and SafetyEmployee Service Management |