Emergency Exposure Management

Associate a system property with a tracing system to enable additional control on the use of the tracing system's data source.

Configure Emergency Exposure Management by setting the application system properties. If you want to search by Microsoft Office 365 meeting information, you also must register the Microsoft application and configure it.

Create or modify a diagnostic request task configuration to auto-create a diagnostic request task in a diagnostic request. Based on the selected tracing system in the diagnostic request, the corresponding task configuration creates a diagnostic request task to identify potentially impacted employees.

Several types of components are installed with Emergency Exposure Management, including tables and user roles.

The following table lists the domain separation use cases for service providers (SPs) using this application.

The ServiceNow Emergency Exposure Management application helps identify users who might have been exposed to infectious diseases by analyzing multiple data sources such as meetings, location, shifts, Wi-Fi access logs, and badge scans of affected users.

You can install Emergency Exposure Management if you have the admin role.

System properties associated with tracing systems that are available in the Emergency Exposure Management application.

After installing the Emergency Exposure Management application, set up tracing system for your data sources, diagnostic request task configuration, and register Microsoft applications.

Set up a tracing system for your exposure data source to identify potentially exposed employees by running the diagnostic requests for an affected employee.

A tracing system configured for a contact tracing data source enables you to identify potentially exposed employees by running a diagnostic request.

When a user has indicated a health condition on a self-report, use Emergency Exposure Management to identify other users who might have come in contact with the affected user. You can analyze multiple data sources, such as location, meetings, workspace reservations, badge scans, and Wi-Fi access data of the affected user to identify potentially exposed users.

Work on the diagnostic request task to get information about potentially impacted users from a selected data source and populate the corresponding related lists on the Diagnostic Request form.