Configure Emergency Outreach notifications

task australia Updated Sep 10, 2026 2 min read configure-emergency-outreach.md

A user with the admin role can add email notifications to use for any of the apps that communicate using Emergency Outreach. Each app provides a default email notification as an example to help with planning a new notification.

Before you begin

Role required: admin and sn_imt_checkin.checkin_admin

About this task

The Emergency Outreach notification feature supports the following applications and base system outreach notifications.

Emergency Outreach: Request employee response indicating health status.
Employee Readiness Surveys: Send a survey link with questions to determine employee readiness to return to the workplace.
Employee Health Screening: Request that employees acknowledge their health status verification each day before they can return to the workplace.
Contact Tracing:
- Schedule an email notification to request that employees in the workplace list other employees they were in contact with.
- Schedule an email notification to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.
- Send an email notification to potentially exposed contacts in an exposure case to notify them that they might have been potentially exposed to an affected employee at the workplace.

Procedure

Add an email notification to customize the send conditions and notification content for an outreach.
Update the email notification used in the outreach notification.
Add a Safe Workplace audience for the employees to whom you want to send the notification.
Configure response options if an outreach requires them.
Create additional notification channels, such as Slack or Microsoft Teams through which you want to send notifications.
Add a survey such as the Employee Readiness survey to be sent with the outreach notification.

For information about selecting the survey, see .

For information about creating a survey, see Survey administration and Survey designer.
Configure and send outreach email, mobile, and SMS notifications to your employees.

Note: SMS notifications are available only for outreach acknowledgments and daily health verifications.

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---
title: Configure Emergency Outreach notifications
description: A user with the admin role can add email notifications to use for any of the apps that communicate using Emergency Outreach. Each app provides a default email notification as an example to help with planning a new notification.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/emergency-outreach/configure-emergency-outreach.html
release: australia
product: Emergency Outreach
classification: emergency-outreach
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Emergency Outreach, Emergency Response Management, Workplace Service Delivery, Employee Service Management]
---

# Configure Emergency Outreach notifications

## Before you begin

Role required: admin and sn\_imt\_checkin.checkin\_admin

## About this task

The Emergency Outreach notification feature supports the following applications and base system outreach notifications.

- Emergency Outreach: Request employee response indicating health status.
- Employee Readiness Surveys: Send a survey link with questions to determine employee readiness to return to the workplace.
- Employee Health Screening: Request that employees acknowledge their health status verification each day before they can return to the workplace.
- Contact Tracing:
- Schedule an email notification to request that employees in the workplace list other employees they were in contact with.
- Schedule an email notification to request that employees review the organization's privacy policy and provide their consent to use their data for contact tracing.
- Send an email notification to potentially exposed contacts in an exposure case to notify them that they might have been potentially exposed to an affected employee at the workplace.

## Procedure

1. [Add an email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/configure-outreach-email-notif.md) to customize the send conditions and notification content for an outreach.

2. [Update the email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/edit-add-emergency-outreach-notif.md) used in the outreach notification.

3. [Add a Safe Workplace audience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/add-sw-audience-outreach.md) for the employees to whom you want to send the notification.

4. [Configure response options](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/config-emergency-outreach-responses.md) if an outreach requires them.

5. [Create additional notification channels](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/emergency-outreach/create-emer-outreach-notif-channel.md), such as Slack or Microsoft Teams through which you want to send notifications.

6. Add a survey such as the Employee Readiness survey to be sent with the outreach notification.

For information about selecting the survey, see .

For information about creating a survey, see [Survey administration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_SurveyAdminTasks.md) and [Survey designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/c_SurveyDesigner.md).

7. Configure and send outreach email, mobile, and SMS notifications to your employees.

**Note:** SMS notifications are available only for outreach acknowledgments and daily health verifications.