Use Notify connector for Microsoft Teams

---
title: Use Notify connector for Microsoft Teams
description: Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Notify connector for Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/c-agent-ex-use-nc.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Microsoft Teams integration for Agent Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Use Notify connector for Microsoft Teams

Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Notify connector for Microsoft Teams.

-   **[Use Notify connector for Microsoft Teams with task records](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/notify-connector-ms-teams-task.md)**  
Notify connector for Microsoft Teams enables you to initiate conference calls from task records such as incidents, problems, or change requests.
-   **[Use Notify connector for Microsoft Teams with Incident Communication Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/notify-connector-ms-teams-incident-communication-management.md)**  
Use Notify with an incident communication plan to start conference calls.
-   **[Use Notify connector for Microsoft Teams with a major incident](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/notify-ms-teams-major-incident.md)**  
Initiate a conference call from the major incident workbench by inviting one or more users to join a call. The conference doesn't start until at least two participants join.
-   **[Manage calls in Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/manage-calls-ms-teams.md)**  
Manage conference calls in Microsoft Teams by muting or unmuting participants, or ending the call.

**Parent Topic:**[Use Microsoft Teams integration for Agent Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_agent_ex_use.md)