Configuring Microsoft Teams integration for Agent Experience

---
title: Configuring Microsoft Teams integration for Agent Experience
description: Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/c\_agent\_ex\_config.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Configuring Microsoft Teams integration for Agent Experience

Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams.

-   **[Configure Notify connector for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-notify-ms-teams.md)**  
Configure your ServiceNow instance with Notify connector for Microsoft Teams application to enable making calls using Microsoft Teams.

**Parent Topic:**[Configuring ServiceNow for Microsoft Teams and Microsoft 365 integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/integrate-sn-teams.md)