Explore Microsoft Teams integration for Agent Experience

---
title: Explore Microsoft Teams integration for Agent Experience
description: Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/c\_agent\_experience.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Explore, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Explore Microsoft Teams integration for Agent Experience

Allow the agents to work and manage the major incidents from Major Incident Management \(MIM\) workbench through Microsoft Teams.

-   **[Notify connector for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/notify-connector-ms-teams.md)**  
Notify connector for Microsoft Teams enables you to manage and initiate a Microsoft Teams meeting directly from any record such as an incident, or a task.
-   **[Meeting Extensions for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/meeting-extensibility-ms-teams.md)**  
The Meeting extensions for Microsoft Teams enables the major incident manager, and the participants to view the communication tasks from within Microsoft Teams during an active conference call.

**Parent Topic:**[Exploring ServiceNow for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/explore-sn-teams.md)