Set up the feedback configuration

---
title: Set up the feedback configuration
description: Set up the feedback configuration for the experience and service feedback in the Employee Center portal. Configure a seamless channel of feedback communication that remains constant for your portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/config-employee-ex-fdbck.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrated experience and service feedback, Setup continuous improvement, Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Set up the feedback configuration

Set up the feedback configuration for the experience and service feedback in the Employee Center portal. Configure a seamless channel of feedback communication that remains constant for your portal.

## Before you begin

Role required: sn\_hr\_sp.esc\_admin

## About this task

Set up the integrated service and experience feedback that is available with Employee Center Pro. Get responses anywhere in your portal, via email or Virtual Agent, or through the Kiosk.

The feedback configuration is generic for all feedback types and definitions.

## Procedure

1.  Navigate to **All** > **Employee Center** > **Experience and Service Feedback** > **Feedback Configuration**.

2.  Select **New** to create a feedback configuration.

3.  On the feedback configuration form, fill in the fields.

    For a description of the field values, see [Feedback configuration form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ex-feedback-new-record.md).

4.  Select **Submit**.

    **Note:** The following default feedback configurations are available with Employee Center Pro version 32.0.

    -   **Employee center feedback configuration**
    -   **Feedback configuration for kiosk portal**
    -   **MESP Feedback Configuration**
    If you have the Browser Extension for Employee Center plugin \(sn\_ex\_brw\_ext\) version 1.0 along with the Employee Center Pro plugin \(sn\_ex\_sp\_pro\) version 36.0, you have **Browser Extension feedback configuration** by default.


## Result

You’ve configured the properties for the integrated service and experience feedback.

## What to do next

Set up the feedback definition. For more information, see [Set up the feedback definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-feedback-dfnition.md).