Modify the my favorites widget display

task australia Updated Sep 10, 2026 1 min read config-favorites-instance-options.md
Raw file servicenow.com

The My Favorites widget displays the favorited content for quick use. You can configure the instance options to control the appearance of the widget, such as the title and number of items to display you want to view.

Before you begin

Role required: sp_admin or admin

Procedure

  1. Navigate to All > Self-Service > Employee Center.

    The Employee Center home page is displayed.

  2. Press and hold the control key, right-click the Favorites widget, and then select Instance Options.

    Instance options page appears.

    [Omitted image "favorites-instance-options.png"] Alt text: Instance options

    .

  3. Configure the instance options.

Instance option

Description

Visible Favorites

Number of favorites to show. Default value 4.

Show empty state

Opt in to show the widget with empty state message when no content is marked as favorite.

Sort Order

Sort order of favorite items you want to view on the widget. The choices are:- Recently Accessed

  • Date Added (newest)
  • Date Added (oldest) Default value: Recently Accessed

List Type

How you want the items to appear on the widget. The choices are:- Card List

  • Simple List Default value: Simple List

Card Behavior

The way you want the card to appear on the widget. The choices are:- Single

  • Wrap Default value: Single

Load Configuration

Select the list of Load configuration option.- Async

  • Sync You may make the load configuration Synchronous for the widgets visible on the Home page for better load experience.
4. Click **Save**.
For more information, see [Cross-channel favorites](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown).
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