Configure page routing for appointment booking

---
title: Configure page routing for appointment booking
description: Configure page routing to redirect users to the appointment scheduling page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/config-page-route-apt-booking.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Appointment Booking, Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Configure page routing for appointment booking

Configure page routing to redirect users to the appointment scheduling page.

## About this task

When a user opts to schedule an appointment, the Appointment type page loads by default. The user can choose whether they want to schedule an appointment or join the walk-up queue. As an admin, you can configure the experience to skip the Appointment type page and redirect the user to the Schedule appointment page.

## Before you begin

Role required: sp\_admin

## Procedure

1.  Navigate to **All** > **Service Portal** > **Page Route Maps**.

2.  From the Page Route Maps list, select the **Appointment type to Appointment booking** record.

3.  Select the **Active** field, then save the record.


## Result

The page routing is configured to load the Schedule appointment page when a user opts to schedule an appointment.