Configure simplified left navigation

task australia Updated Sep 10, 2026 1 min read config-simplified-nav-as-menu.md
Raw file servicenow.com

Simplified navigation helps use an intuitive navigation for better information architecture and topic discovery.

Before you begin

Before you start, ensure that you understand the useful information available in EC Information architecture.

Role required: Admin and SP Admin

About this task

Using advanced portal navigation, you can enable single-click sync across all APN hierarchy levels, replacing level-by-level sync. You can design the primary navigation menu and configure the navigation setup as per employee needs and content priorities.

Procedure

  1. Navigate to All > Employee Center > Advanced Portal Navigation.

  2. Click New to create a new record or view the list of the available APN records.

  3. Select Active to replace the current Employee Center with the new navigation menu.

  4. Fill in the form as explained in Configure advanced portal navigation and select Navigation style as Side.

    Note: On selecting side, you can see an option to specify Default icon and related list also shows Menu icon as shown in the following image.

    [Omitted image "simplified-navigation-top-side-selection.png"] Alt text: How to select navigation style and icons on Advanced Portal Navigation record and menu items related list

    Note: When you don't select the icon, the default icon is displayed.

  5. Use the default or change the icon from the Navigation menu item related list.

    [Omitted image "simplified-navigation-menu-items.png"] Alt text: navigation menu items

  6. Use one of the options to create a new or fetch the existing hierarchy.

    1. Click New to create or add from the available list.

    2. Click Sync hierarchy to fetch existing items.

  7. Click Save.

Result

Simplified navigation record is saved. Your employees can view the new left navigation from Employee Center.

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