Modify the Support resources widget display

task australia Updated Sep 10, 2026 1 min read config-support-resources-instanceoptions.md
Raw file servicenow.com

The widget displays the support resources for the Employee Center Pro Kiosk user. You can configure the instance options based on your display preferences.

Before you begin

Role required: sn_hr_sp.esc_admin

Procedure

  1. Navigate to the Employee Center Pro Kiosk home page.

    The kiosk home page is displayed.

  2. Click the Support resources widget.

  3. Press and hold the control key on the keyboard, right-click the widget, and then select Instance Options.

  4. Configure the instance options.

Instance option

Description

Search Application

Default search application (Read only).

Search Sources Filter

Comma-separated list of SYS IDs for searched sources filter from the sys_search_filter table.

Title

Title of the widget.

Number of items per page

Number of items you want to appear on the widget. Default value: 12.

Default sort order

Order in which the items are sorted and displayed. The options are:- popularity

  • alphabetical Default value: popularity.

Give employees the option to globally expand their search

Select this option to expand the search.

Content displayed from

Options in which the items are displayed. The options are:- Current topic only

  • Current topic and all child topics Default value: Current topic only.

Show empty state

Opt in to show the widget with empty state. Default: Active. You can uncheck this option to hide the support resources widget when there is no connected content.

5. Click **Save**.

Parent Topic:Customize Employee Center Pro Kiosk widgets

Related topics

Configure Employee Center Pro Kiosk

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