Create or modify a request filter

task australia Updated Sep 10, 2026 1 min read configure-ec-requests-page-filters.md
Raw file servicenow.com

Create or modify a request filter for the requests page in the Employee Center.

Before you begin

Role required: sn_hr_sp.esc_admin

Each request filter is associated with a table that is an extension of the Task [task] table. You can use a condition builder to specify the conditions that a request must meet for it to appear on the user's requests page. You can also associate the request filter with a ticket page.

Procedure

  1. Navigate to All > Service Catalog > Catalog Administration > My Request Filter.

  2. Click New or open a record.

  3. Fill in the fields on the form.

Field

Description

Short Description

Description of the request filter.

Table Name

Name of the table that the request filter is associated with.Note: The table must be an extension of the Task [task] table.

Active

Check box to activate the request filter for use.

Applies to

Select one of the following:- Desktop

  • Service Portal
  • Desktop/Service Portal
  • Mobile

Filter

Conditions that a request must meet to appear on the requests page in the Employee Center.When defining conditions like case sensitivity or null values, see APIGlideFilter - Scoped, Global.

Note: The conditions available to use are dependent on the table you select.

Portal page

Ticket page that the request filter is associated with.

4. Click **Submit** or **Update**.
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