Configure LLM based provider notifications for ITSM

---
title: Configure LLM based provider notifications for ITSM
description: Enable LLM-based actionable provider notifications for ITSM.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/configure-llm-based-actional-notifications-for-itsm.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [IT Service Management integration, Microsoft Teams Integration for Employee Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Configure LLM based provider notifications for ITSM

Enable LLM-based actionable provider notifications for ITSM.

## Before you begin

Ensure the following:

-   You have the latest version of the IT Service Management for Microsoft 365.
-   The following LLM Assets have their **Status** as **Published** and are **Active**:

    -   \_view\_approval\_details\_LLM\_
    -   \_view\_add\_comments\_\_LLM\_
    To check, navigate to **All** > **Conversational Interfaces** > **Virtual Agent** > **Designer**.


Role required: admin

## Procedure

1.  Navigate to **ServiceNow for Microsoft 365** > **Notifications** > **Provider Notifications**.

2.  In the Notifications list, select **Approvals - Actionable**.

    1.  Scroll down to the Related links, select **Actions** tab.

        Verify that two **View Details** notification actions are listed.

        **Important:** If only one action is listed, you must update to the latest version of the application.

    2.  In the Related links, select **Link Actions to Content**.

    3.  Select **Approvals link action**.

    4.  Select the lock icon next to the **Actions** field.

    5.  From the list of actions, select the other **View Details** action as well.

        Verify that the **Actions** field displays two **View Details** actions.

    6.  Select **Update**.

    7.  Save the form.

3.  In the Notifications list, select **Incident commented actionable**.

    1.  Scroll down to the Related links, select **Actions** tab.

        Verify that two **View last comment** notification actions are listed.

        **Important:** If only one action is listed, you must update to the latest version of the application.

    2.  In the Related links, select **Link Actions to Content**.

    3.  Select **Incident commented content actions**.

    4.  Select the lock icon next to the **Actions** field.

    5.  From the list of actions, select the other **View last comment** action as well.

        Verify that the **Actions** field display two **View last comment** actions.

    6.  Select **Update**.

    7.  Save the form.


## What to do next

You can customize the fields displayed in approval notifications. For more information, see [Customizing approval notification fields](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/customizing-approval-notifications.md).

**Parent Topic:**[Configure IT Service Management integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-ms-teams-config-it.md)