Configure Lobby Settings

task australia Updated Sep 10, 2026 1 min read configure-lobby-settings.md

You can override the lobby settings in your instance to allow the participants to join the conference call without waiting in the lobby.

Before you begin

Note: This is an additional configuration, which is optional and can be used as required.

Role required: sn_notify_msteams.admin

Procedure

Navigate to All > Notify > Microsoft Teams > Configuration.

[Omitted image "sn-notify-settings.png"] Alt text: Notify settings

Note: In the Setup tab, ensure that Enable create online meeting option is selected.

[Omitted image "enable-create-online-meeting.png"] Alt text: Enable create online meeting option
Select Override Lobby settings option.

[Omitted image "override-lobby-settings-tab.png"] Alt text: Override Lobby settings tab

The Lobby Bypass Settings tab appears once you select the Override Lobby settings option.
Select Audio Conferencing tab, and then select Enable Audio Conferencingoption.

Note: If you have an Microsoft Azure audio conferencing subscription, you must enable this option to enable the users to join the conference call via phone numbers.

[Omitted image "enable-audio-conf-01.png"] Alt text: Enable audio conferencing option
Select Lobby Bypass Settings tab.

[Omitted image "lobby-bypass-settings.png"] Alt text: Lobby bypass settings tab
1. Who can Bypass Lobby: Select the participants who can automatically join the conference call.
2. Allow dial-in users to bypass the lobby: This option appears only if Enable Audio Conferencing option is selected in Audio Conferencing tab. Select this option to allow the participants to automatically join the conference call if they have joined using the conference bridge number.
Select Update.

Parent Topic:Configure Notify connector for Microsoft Teams

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---
title: Configure Lobby Settings
description: You can override the lobby settings in your instance to allow the participants to join the conference call without waiting in the lobby.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/configure-lobby-settings.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Notify connector, Microsoft Teams integration for Agent Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Configure Lobby Settings

You can override the lobby settings in your instance to allow the participants to join the conference call without waiting in the lobby.

## Before you begin

**Note:** This is an additional configuration, which is optional and can be used as required.

Role required: sn\_notify\_msteams.admin

## Procedure

1. Navigate to **All** &gt; **Notify** &gt; **Microsoft Teams** &gt; **Configuration**.

\[Omitted image "sn-notify-settings.png"\] Alt text: Notify settings

**Note:** In the **Setup** tab, ensure that **Enable create online meeting** option is selected.

\[Omitted image "enable-create-online-meeting.png"\] Alt text: Enable create online meeting option

2. Select **Override Lobby settings** option.

\[Omitted image "override-lobby-settings-tab.png"\] Alt text: Override Lobby settings tab

The **Lobby Bypass Settings** tab appears once you select the **Override Lobby settings** option.

3. Select **Audio Conferencing** tab, and then select **Enable Audio Conferencing**option.

**Note:** If you have an Microsoft Azure audio conferencing subscription, you must enable this option to enable the users to join the conference call via phone numbers.

\[Omitted image "enable-audio-conf-01.png"\] Alt text: Enable audio conferencing option

4. Select **Lobby Bypass Settings** tab.

\[Omitted image "lobby-bypass-settings.png"\] Alt text: Lobby bypass settings tab

1. **Who can Bypass Lobby**: Select the participants who can automatically join the conference call.
2. **Allow dial-in users to bypass the lobby**: This option appears only if **Enable Audio Conferencing** option is selected in **Audio Conferencing** tab. Select this option to allow the participants to automatically join the conference call if they have joined using the conference bridge number.
5. Select **Update**.

**Parent Topic:**[Configure Notify connector for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-notify-ms-teams.md)