Configure ServiceNow Otto for Employee Experience

---
title: Configure ServiceNow Otto for Employee Experience
description: If you have the admin role, you can configure the ServiceNow Otto for Employee Experience application so that employees can use ServiceNow Otto to quickly check the status of their work through conversations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/configure-nowassist-emp-exp.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [NowAssist for Employee Exmperience, Configure NowAssist for Employee Exmperience]
breadcrumb: [ServiceNow Otto for Employee Experience, EmployeeWorks, Employee Service Management]
---

# Configure ServiceNow Otto for Employee Experience

If you have the admin role, you can configure the ServiceNow Otto for Employee Experience application so that employees can use ServiceNow Otto to quickly check the status of their work through conversations.

## To-do configuration and skills

Your administrators can choose which portal's To-do configuration to apply to ServiceNow Otto for Virtual Agent by using the **now.assist.todos\_portals** system property.

The ServiceNow Otto for Employee Experience application uses Now LLM Service conversation skills. It uses the ServiceNow Otto Topic skill in ServiceNow Otto for Virtual Agent.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **System Applications** > **All Available Applications** > **All**.

2.  Find the application by using the filter criteria and search bar.

    You can search for the application by its name or ID. If you can’t find an application, request it from the ServiceNow store.

    Use the following details when required:

    -   Name of the application: ServiceNow Otto for Employee Experience
    -   ID of the application: sn\_ex\_gen\_ai
    Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).

3.  Select **Install**.

4.  Review the version details and application dependencies.

    Dependent plugins and applications are listed if they’ll be installed, are currently installed, or must be installed.


## Result

The ServiceNow Otto for Employee Experience is installed.