Create an appointment reason

task australia Updated Sep 10, 2026 1 min read create-apt-reason.md

Create a reason that employees can use to book an appointment.

Before you begin

Role required: sn_hr_core.walkup_admin, sn_walkup.walkup_manager

Procedure

Navigate to All > Employee Center > Appointment Booking > Appointment Reasons.
On the Walk-up Reasons for Visit list, select New.

On the form, fill in the fields, then save the record.

Field	Description
Reason	Title for the reason. The title is displayed in the list of reasons while booking an appointment on the Employee Center.
Active	Option to activate the reason record.

On the Available for related list, select the users or roles who must have access to the appointment reason.

You can also use the Not available for list to select the users or roles who must not have access to the reason.

What to do next

Add the reasons to the walk-up location queue that you want to use for appointment booking. For more information, see Create or modify Walk-up Experience locations.

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---
title: Create an appointment reason
description: Create a reason that employees can use to book an appointment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/create-apt-reason.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Appointment Booking, Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Create an appointment reason

Create a reason that employees can use to book an appointment.

## Before you begin

Role required: sn\_hr\_core.walkup\_admin, sn\_walkup.walkup\_manager

## Procedure

1. Navigate to **All** &gt; **Employee Center** &gt; **Appointment Booking** &gt; **Appointment Reasons**.

2. On the Walk-up Reasons for Visit list, select **New**.

3. On the form, fill in the fields, then save the record.

|Field|Description|
|-----|-----------|
|Reason|Title for the reason. The title is displayed in the list of reasons while booking an appointment on the Employee Center.|
|Active|Option to activate the reason record.|

4. On the Available for related list, select the users or roles who must have access to the appointment reason.

You can also use the Not available for list to select the users or roles who must not have access to the reason.

## What to do next

Add the reasons to the walk-up location queue that you want to use for appointment booking. For more information, see [Create or modify Walk-up Experience locations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/configure-walkup-location.md).