Create requester mapping

---
title: Create requester mapping
description: Create a requester mapping to extend the Zoom chat functionality to other tables.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/create-requester-mapping-zoom.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Chat-specific configuration for Collaboration services for Zoom, Enhance employee experience by integrating ServiceNow with Zoom, Integrating and using ServiceNow with Zoom, ServiceNow for Zoom, EmployeeWorks, Employee Service Management]
---

# Create requester mapping

Create a requester mapping to extend the Zoom chat functionality to other tables.

## Before you begin

Role required: admin

## About this task

A requester-mapping record defines which field is representing the requester of a ticket in any given table.

**Note:**

If there’s no requester mapping defined for a table, the interaction records aren’t created. An error log is created for the admin to notify that the requester mapping isn’t defined for a table.

## Procedure

1.  Navigate to **All** > **Collaboration Services** > **Requester Mapping**.

2.  Select **New**.

3.  On the form, fill in the fields.

<table id="table_bxx_bjd_gvb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Table

</td><td>

Table to which the requester mapping should be applied.

</td></tr><tr><td>

Requester field

</td><td>

Field to select the requester for a record.

</td></tr><tr><td>

Inherit

</td><td>

Extends and applies the feature to the child tables.

</td></tr><tr><td>

Active

</td><td>

Option to activate the requester-mapping record.

</td></tr><tr><td>

Order

</td><td>

Order of the configuration.

 You can define multiple chat configuration for a single table. The system executes the query in the descending order.

</td></tr></tbody>
</table>4.  Select **Submit**.


**Parent Topic:**[Chat-specific configuration for Collaboration services for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/additional-configuration-sn-cs-zoom.md)