Customize IT Service Management integration with ServiceNow

---
title: Customize IT Service Management integration with ServiceNow
description: Customize the features in your instance to meet your organization needs.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/customize-sn-ms-teams.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customize Integrations for Employee Experience, Manage, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Customize IT Service Management integration with ServiceNow

Customize the features in your instance to meet your organization needs.

You can customize:

-   UI actions
-   Business rules

-   **[Customize UI actions for IT Service Management with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ui-actions-ms-teams.md)**  
Enables you to extend the UI actions to the tables you require.
-   **[Customize business rules for actionable notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/customize-business-rules-sn-ms-teams.md)**  
Enables you to customize the business rules for actionable notifications.
-   **[Configure business rule for reassigning tickets](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/business-rule-re-assigning-ticket-itsm.md)**  
Configure the business rule for reassigning the tickets.
-   **[Configure business rule for close condition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/business-rule-close-condition.md)**  
Configure the business rule for close condition to auto-import the chats.

**Parent Topic:**[Manage Microsoft Teams integration for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_employee_ex_mng.md)