Content templates
Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content.
Your instance includes two out of the box templates with a set duration of 90 days and an audience of all active users.
- Featured News: Delivers news to widgets in the portal Home page, News Center, and mobile app.
- News Default: Delivers news to widgets in the portal Home page and News Center.
Note: If you insert a news widget onto a portal page that doesn't already have one configured out-of-the-box, you must create a new content destination to include that page in a content template.
To view a graphic that displays where the News widgets appear, see News articles.
To view the templates, navigate to All > Content Publishing > Content Templates > View All.
Note: Updating a content template does not impact existing publish plans that use that template.
Creating a Content template
A user with the sn_cd.content_template_owner role creates a content template to define the article layout, publishing location, and audience. For more information, see Create a Content template.
Using Content templates
Content authors can use a content template when creating a News article. Depending on the template configurations, the template provides the following pre-defined components:
- Article layout
- Publishing destination (mobile or portal widget)
- Audience
- Content category
- Social engagement activities
When the content author clicks Save or Save and continue, the system auto-generates publish plans.
A Content template can be modified, even if it is associated with a News article. Changes to a Content template will not impact the existing publish plans for News articles.
--- title: Content templates description: Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-content-templates.html release: australia product: Employee Experience Foundation classification: employee-experience-foundation topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Setup employee communications, Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management] --- # Content templates Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content. Your instance includes two out of the box templates with a set duration of 90 days and an audience of all active users. - Featured News: Delivers news to widgets in the portal Home page, News Center, and mobile app. - News Default: Delivers news to widgets in the portal Home page and News Center. **Note:** If you insert a news widget onto a portal page that doesn't already have one configured out-of-the-box, you must create a new content destination to include that page in a content template. To view a graphic that displays where the News widgets appear, see [News articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-news-articles.md). To view the templates, navigate to **All** > **Content Publishing** > **Content Templates** > **View All**. **Note:** Updating a content template does not impact existing publish plans that use that template. ## Creating a Content template A user with the sn\_cd.content\_template\_owner role creates a content template to define the article layout, publishing location, and audience. For more information, see [Create a Content template](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-create-content-template.md). ## Using Content templates Content authors can use a content template when creating a News article. Depending on the template configurations, the template provides the following pre-defined components: - Article layout - Publishing destination \(mobile or portal widget\) - Audience - Content category - Social engagement activities When the content author clicks **Save** or **Save and continue**, the system auto-generates publish plans. A Content template can be modified, even if it is associated with a News article. Changes to a Content template will not impact the existing publish plans for News articles.
| title | Content templates |
| description | Content templates empower content creators to efficiently publish large volumes of news articles. Each template defines the article layout, publishing schedule, destination, and target audience. By associating a news article with a content template, the system automatically generates publish plans, which reduces the effort required to publish content. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-content-templates.html |
| release | australia |
| product | Employee Experience Foundation |
| classification | employee-experience-foundation |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Setup employee communicationsConfiguring Employee Center ProEmployee Center ProEmployeeWorksEmployee Service Management |