Create and edit content from portal widgets

task australia Updated Sep 10, 2026 2 min read ec-create-content-widgets.md

Use the widget authoring shortcuts to create and edit rich, banner, styled, and news (edit only) content directly from the employee portal. When you use the widget shortcuts, the system generates a publish plan to deliver the content to that specific widget.

Before you begin

Role required: sn_cd.content_manager and editing permission for this topic or page. For more information on ownership permissions, see Content Ownership

About this task

The following widgets offer authoring shortcuts:

Content experiences
Rich Content
News (edit existing news articles only)

Note: On the topic page, selecting any heading—including quick link headings—allows you to access Instance options. Within the instance window, you can modify the current heading levels. Once changes are made, select Save to apply the changes; the updated heading level will be reflected on the topic page, enhancing overall visibility.

For more information on which widgets support which content type, see Publishing content.

[Omitted image "edit-content-widget.png"] Alt text: Enable the Author view toggle to create and edit content from widgets

Procedure

Navigate to All > Self Service > Employee Center.
Enable the Author view toggle.

The Add content and Edit content icons appear above the Rich Content widget.
Click the Add content or Edit content icon.
- If you click Add content, the new content form opens. Follow the content creation flow to create a content record and assemble the rich, banner, styled, or news content.
- If you click Edit content, the Rich Content Editor opens where you can edit the content as needed.
Select Save and Finish to return to the content record.
Click Save and continue or the Publish tab.

The system auto-populates a publish plan that targets the content to the widget.

What to do next

If necessary, modify the publish plan. See Create a publish plan for your content.

Related topics

Create rich content

Create a news article

Create banner content

Create customized media with styled content

72 lines · 4.3 KB Wrap lines

---
title: Create and edit content from portal widgets
description: Use the widget authoring shortcuts to create and edit rich, banner, styled, and news \(edit only\) content directly from the employee portal. When you use the widget shortcuts, the system generates a publish plan to deliver the content to that specific widget.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-create-content-widgets.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Microsites, Creating employee communications, Authoring and managing employee communications, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Create and edit content from portal widgets

Use the widget authoring shortcuts to create and edit rich, banner, styled, and news \(edit only\) content directly from the employee portal. When you use the widget shortcuts, the system generates a publish plan to deliver the content to that specific widget.

## Before you begin

Role required: sn\_cd.content\_manager and editing permission for this topic or page. For more information on ownership permissions, see [Content Ownership](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-content-restriction.md)

## About this task

The following widgets offer authoring shortcuts:

- Content experiences
- Rich Content
- News \(edit existing news articles only\)

**Note:** On the topic page, selecting any heading—including quick link headings—allows you to access **Instance options**. Within the instance window, you can modify the current heading levels. Once changes are made, select **Save** to apply the changes; the updated heading level will be reflected on the topic page, enhancing overall visibility.

For more information on which widgets support which content type, see [Publishing content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-publishing-schedule.md).

\[Omitted image "edit-content-widget.png"\] Alt text: Enable the Author view toggle to create and edit content from widgets

## Procedure

1. Navigate to **All** &gt; **Self Service** &gt; **Employee Center**.

2. Enable the **Author view** toggle.

The **Add content** and **Edit content** icons appear above the Rich Content widget.

3. Click the **Add content** or **Edit content** icon.

- If you click **Add content**, the new content form opens. Follow the content creation flow to create a content record and assemble the rich, banner, styled, or news content.
- If you click **Edit content**, the Rich Content Editor opens where you can edit the content as needed.
4. Select **Save and Finish** to return to the content record.

5. Click **Save and continue** or the **Publish** tab.

The system auto-populates a publish plan that targets the content to the widget.

## What to do next

If necessary, modify the publish plan. See [Create a publish plan for your content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-library-publish2.md).

**Related topics**

[Create rich content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-library-portal-rich-content.md)

[Create a news article](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-library-news-article.md)

[Create banner content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-library-portal-banner.md)

[Create customized media with styled content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-library-portal-styled.md)