Use the My To-dos page

---
title: Use the My To-dos page
description: Use the To-dos page to review all tasks that are assigned to you and prioritize them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-to-dos-use.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 6
breadcrumb: [Using Employee Center, Employee Center, EmployeeWorks, Employee Service Management]
---

# Use the My To-dos page

Use the To-dos page to review all tasks that are assigned to you and prioritize them.

-   **My Tasks**

    The **My Tasks** tab on the Employee Center and Employee Center Pro helps you organize your assigned tasks and allows your employees to view all assigned work in one place. The **My Tasks** tab appears at the top right with the task count. When the tasks are more than 10, tasks count displays 9+.

    Open: After selecting **My Tasks**, the left side of the form shows the Open and Completed tabs. Lists all to-dos that have not been completed.

    -   Required tasks have a **Required** label and appear in the **Open** column with the number of days the task is due or past due.
    -   When the due date is less than two \(2\) days or less from the current date, an exclamation point icon \(\[Omitted image "to-dos-attention-icon.png"\] Alt text: To-dos attention icon\) appears to the left of the due date.
    -   When the due date is overdue, an exclamation point icon appears to the left of the Overdue text.
    Completed: Lists all tasks that have been completed. The most current completed tasks appear at the top of the list and sorted by time-stamp.

    The status for each open and closed to-do are:

    -   Approved
    -   Completed
    -   Closed
    -   Canceled
    -   Skipped

        **Note:** The completed status also has a green check mark icon next to it and with information on when the to-do was completed.


-   **Content Request**

    A **Content Request** appears under **My Tasks**, if you have been assigned as an approver for new content. For more information about content requests, see [Requesting content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-gov-request.md).

    A content request approval appears under **My tasks** under the **Open** column when the content request item is moved to the **In Review** state.

    After selecting the content request, the content can be previewed, approved, or rejected.

-   **My Requests**

    The **My Requests** tab on the Employee Center and Employee Center Pro shows all the requests you have made. There are filters to show open or closed requests. Your requests display with the most current request at the top.

    To-do Summary Area: To the right of the **Open** and **Completed** columns is the **To-do Summary Area**. When you highlight a to-do, details appear in this area. The **To-do Summary Area** has two columns:

    -   Details: Provides information, buttons, and fields about the task so you can complete it.
    -   Activity: Provides information, buttons, and fields about the activity so you can complete it. You can also access activities from the Lifecycle Event Ticket page.

        **Note:** Previously, this tab was the **History** pop-over.

    Attachments appear at the top of the form.\[Omitted image "attachment-to-dos.jpg"\] Alt text: Attachments appear on the top of the form

    Hover over an attachment to see a list of actions you can take:

    -   \[Omitted image "rename-attachment.jpg"\] Alt text: Rename attachment iconRename the attachment
    -   \[Omitted image "download-attachment.jpg"\] Alt text: Download attachment iconDownload the attachment
    -   \[Omitted image "delete-attachment.jpg"\] Alt text: Delete attachment iconDelete the attachment
    You can also preview image attachments.

    **Note:** Not all attachments can be viewed.

-   **Approvals and rejections**

    Managers or designated approvers can receive approval tasks under **My Tasks** in the menu bar in the Employee Center or from **My Approvals** under **Self-Service** for

    -   Requests \(REQ\): If there are items \(RITMs\) under a Request \(REQ\), the items may require additional approvals.
    -   Requests for items \(RITM\): The default threshold is $1000 and defined in the Service Catalog Request \(sc\_request\) and found in the Workflow Editor. Any item requested that is $1000 or more requires an approval.

        **Note:** For more information, see [Workflow editor](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/build-workflows/workflow-editor.md).

    -   HR cases: Some HR cases through their related HR service are configured to require an approval.

        **Note:** For more information, see [Configure a service activity for an HR service](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/configure-service-activity-for-hr-service.md).

        For example, the base system provides the Tuition Reimbursement Request and Request Corporate Credit Card HR services and they require an approval.

    -   Granular Delegation: Granular delegation allows employees to delegate their tasks, like approvals, to other employees for specific date and time ranges based on delegation rules.

        **Note:** For more information, see [Granular Delegation](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/granular-delegation/granular-delegation.md).

    **Note:** By default, approvals do not require a comment. Rejections by default require a comment. Customers can add an access control rule \(ACL\) that prevents a user from writing a comment for rejections. For more information, see [Configure ServiceNow access control](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_ConfigureAccessControl.md).

    As an approver, use the templates with common info, primary info, tabs, and action groups to make informed decisions.

    -   View the right information based on the approval type.
    -   Understand the request tables for better approval experience.
    -   Configure and display relevant and sufficient info and widget details.
    -   Task configuration provides the following in-context information by default.
    -   Delegate the approval or perform quick actions such as Approve or Reject.
    Understand the approval information available out-of-the-box:

    -   Requested for
    -   Created by
    -   Opened by
    -   Delegate this task
    -   Requested items
    -   Attachments
    -   Activity
    -   Action group to approve or reject
    Alternatively, you can customize additional fields to streamline the approval workflow further.


**Parent Topic:**[Using Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/using-emp-center.md)

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