Company Event Troubleshooting

---
title: Company Event Troubleshooting
description: Company event troubleshooting steps help resolve reservation changes and cancellations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ec-wsd-integration-troubleshooting.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Workplace Service Delivery Integration, Company events, Creating employee communications, Authoring and managing employee communications, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Company Event Troubleshooting

Company event troubleshooting steps help resolve reservation changes and cancellations.

## Before you begin

-   Role required: sn\_cd.content\_manager

## About this task

Provides helpful troubleshooting steps to manage new and existing reservations for your company events.

**Note:** This integration is for **Company Events** only. Workplace Service Delivery core and Workplace Reservation plugin is required to complete company event reservations.

## Procedure

1.  Navigate to **Workplace Service Management** > **Portal** > **New Reservation.**

2.  **Note:** see [Workplace Service Delivery Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-wsd-integration-company-events.md) for more information on creating new company events, reservations details, and reservation actions.

    \[Omitted image "wsd-integration-ts-new-reservation.png"\] Alt text: Create a new reservation from the workplace service management portal

    **Note:** **Content Manager** role is required to create a new company event in the content library.

3.  When your reservation is open, select the**Actions** drop-down menu to **Change reservation**, **Cancel reservation**, or **Share reservation**.

4.  \[Omitted image "wsd-integration-cancel-reservation.png"\] Alt text: Cancel reservation to ensure company event is removed from published events

5.  Write **Cancel notes** to describe the reason for canceling the event.

6.  Select **Cancel all reservations** to complete the cancellation.

    **Note:** The status of the reservation will update to canceled. The original reservation can still be viewed within the reservation content preview details. However, only the content manager can add reservations, if needed.

7.  \[Omitted image "wsd-integration-validate-cancelation.png"\] Alt text: Leave Cancel notes to provide details on cancellation and to validate action to cancel

8.  Refresh to validate reservation changes.

    Reservation details for company event is updated based on the **Action** you selected.


**Parent Topic:**[Workplace Service Delivery Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-wsd-integration-company-events.md)