Organization chart in Employee Center Pro

concept australia Updated Sep 10, 2026 1 min read employee-profile-org-chart.md

Using org chart, learn more about other employees and understand team structures at the organization.

You can offer a better org chart experience with the new org chart functionality available in the Employee Center Pro application. The newer org chart provides an updated UI experience and more configuration capabilities than the older org chart available in the Content Publishing application.

Note: Ensure that you install Employee Profile plugin 5.0.1 and opt in to the Employee Profile.

As an admin, you can perform the following org chart configuration steps:

Enable the org chart viewer packaged with Employee Center Pro.
Configure the eligible users and employee card display settings.
Populate the direct report count and other report count through scheduled jobs.

Note: If the other report count is zero, new reports aren’t displayed until the count is updated by the scheduled job. For more information on running the job, see Update the report count based on eligible users.
Display the total report count in the selected user card and skip level reports.
Define quick actions based on the org chart action group.
Add an employee role and manage the reporting hierarchy.

Note: Employee Center Pro customers get the new org chart on opting into the Employee Profile. Mark the Page Route Map record as active. All previous org chart links redirect to the new org chart. See Opt in to the employee profile for more information.

Related topics

Modify the org chart widget display

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---
title: Organization chart in Employee Center Pro
description: Using org chart, learn more about other employees and understand team structures at the organization.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/employee-profile-org-chart.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Setup task management, Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Organization chart in Employee Center Pro

Using org chart, learn more about other employees and understand team structures at the organization.

**Note:** Ensure that you install Employee Profile plugin 5.0.1 and opt in to the Employee Profile.

As an admin, you can perform the following org chart configuration steps:

- Enable the org chart viewer packaged with Employee Center Pro.
- Configure the eligible users and employee card display settings.
- Populate the direct report count and other report count through scheduled jobs.

**Note:** If the other report count is zero, new reports aren’t displayed until the count is updated by the scheduled job. For more information on running the job, see [Update the report count based on eligible users](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/update-report-count.md).

- Display the total report count in the selected user card and skip level reports.
- Define quick actions based on the org chart action group.
- Add an employee role and manage the reporting hierarchy.

**Note:** Employee Center Pro customers get the new org chart on opting into the Employee Profile. Mark the Page Route Map record as active. All previous org chart links redirect to the new org chart. See [Opt in to the employee profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/profile-opt-in.md) for more information.

**Related topics**

[Modify the org chart widget display](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-orgchart-instanceoptions.md)