Moveworks chatbot configuration fields

---
title: Moveworks chatbot configuration fields
description: Field reference for the Moveworks web chatbot record and the internal setup record that Employee Slate for Moveworks uses.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/empworks-moveworks-chatbot-fields.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: reference
last_updated: "2026-04-24"
reading_time_minutes: 1
keywords: [Moveworks chatbot fields, chatbot record, internal setup, trusted issuer]
breadcrumb: [EmployeeWorks Web App, Configuration flow, ServiceNow EmployeeWorks Web App, EmployeeWorks, Employee Service Management]
---

# Moveworks chatbot configuration fields

Field reference for the Moveworks web chatbot record and the internal setup record that Employee Slate for Moveworks uses.

## chatbot record fields

|Field|Description|
|-----|-----------|
|Channel|Set to Moveworks web chat for the Employee Slate surface.|
|Selected connector|Set to Moveworks web chat.|
|Bot ID|Enter `1234`. The Moveworks Setup application replaces this placeholder with a randomized numerical value after you save the record.|
|Bot name|Unique identifier for the chatbot. The recommended pattern is `<org-name>-employee-slate-web-chat`.|
|Bot friendly name|Customer-facing display name for the assistant. The default placeholder is `Moveworks Assistant`.|
|Channel configuration|Set to Moveworks web chat bars. The system generates this value automatically when you save the record.|
|Surface|Set to **Unified Front Door**. This value is required so that Employee Slate renders the chatbot.|
|File attachment|Turn on this control so that employees can attach files in the Moveworks chat.|

## Internal setup fields

|Field|Description|
|-----|-----------|
|Chatbot|The chatbot record that this internal setup applies to.|
|User Inbox|Turn on this control to activate the notifications experience for the chatbot.|
|Connector|Select the ServiceNow connector that replicates ServiceNow users into the Moveworks identity roster. The default label is **snow**.|
|Trusted issuer|Enter the ServiceNow instance URL. The trusted issuer lets Employee Slate and the Moveworks assistant authenticate. Add multiple trusted issuers if you deploy the same chatbot across multiple ServiceNow instances.|
|Universal Assistance suggested prompts|Enter up to four suggested prompts on the Employee Slate home page. The Moveworks Setup application enforces a character limit on each prompt.|

**Related topics**  


[Configure the Moveworks chatbot](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/empworks-configure-moveworks-chatbot.md)