Add topic prompts for the Topic Assist widget

task australia Updated Jul 27, 2026 1 min read eslate-add-topic-prompts.md

Add preconfigured chat prompts to a topic so employees can start a conversation with the assistant directly from the topic page.

Before you begin

Configure the browse experience for your Employee Slate experience. For more information, see Configure browse experience.

Role required: admin or sn_hr_sp.esc_admin

About this task

The Topic Assist widget shows on a topic page only when the experience chat type is Moveworks.

Note: For other experiences, the topic assist isn't available.

Procedure

Go to the topic record, and open the Suggested Prompts related list.

[Omitted image "es-ask-otto-prompts.png"] Alt text: Topic record Suggested prompts related list showing entries for label, active status, order, and prompt text.
Select New, and set the following fields.

Field	Description
Name	The text that employees see on the prompt in the Topic Assist widget, for example, `Avoid phishing scams`.
Instruction	The exact question or request sent to the assistant when an employee selects the label.Note: Max size of prompt instruction can be 255 characters.

3. Save the record.

Repeat the previous steps to add more prompts for the topic.

The prompts are now saved.
Go to any other tab such as Application or Quick Link to associate with the topic.

Result

Employees who open the topic page see the Topic Assist widget with the configured prompts. Selecting a prompt starts a conversation with the assistant using the associated prompt text. When you configure other tabs such as Featured Content or Application or Quick Link, your employees can see associated apps, quick links, and content.

Keywords Topic Assisttopic promptsEmployee SlateServiceNow Otto

78 lines · 2.8 KB Wrap lines

---
title: Add topic prompts for the Topic Assist widget
description: Add preconfigured chat prompts to a topic so employees can start a conversation with the assistant directly from the topic page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/eslate-add-topic-prompts.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-07-27"
reading_time_minutes: 1
keywords: [Topic Assist, topic prompts, Employee Slate, ServiceNow Otto]
breadcrumb: [Browse and topic experience, Working with EmployeeWorks capabilities, ServiceNow EmployeeWorks Web App, EmployeeWorks, Employee Service Management]
---

# Add topic prompts for the Topic Assist widget

Add preconfigured chat prompts to a topic so employees can start a conversation with the assistant directly from the topic page.

## Before you begin

Configure the browse experience for your Employee Slate experience. For more information, see [Configure browse experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/eslate-configure-browse-experience.md).

Role required: admin or sn\_hr\_sp.esc\_admin

## About this task

The Topic Assist widget shows on a topic page only when the experience chat type is Moveworks.

**Note:** For other experiences, the topic assist isn't available.

## Procedure

1.  Go to the topic record, and open the **Suggested Prompts** related list.

    \[Omitted image "es-ask-otto-prompts.png"\] Alt text: Topic record Suggested prompts related list showing entries for label, active status, order, and prompt text.

2.  Select **New**, and set the following fields.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

**Name**

</td><td>

The text that employees see on the prompt in the Topic Assist widget, for example, `Avoid phishing scams`.

</td></tr><tr><td>

**Instruction**

</td><td>

The exact question or request sent to the assistant when an employee selects the label.**Note:** Max size of prompt instruction can be 255 characters.

</td></tr></tbody>
</table>3.  Save the record.

4.  Repeat the previous steps to add more prompts for the topic.

    The prompts are now saved.

5.  Go to any other tab such as **Application** or **Quick Link** to associate with the topic.


## Result

Employees who open the topic page see the Topic Assist widget with the configured prompts. Selecting a prompt starts a conversation with the assistant using the associated prompt text. When you configure other tabs such as **Featured Content** or **Application** or **Quick Link**, your employees can see associated apps, quick links, and content.