Configure knowledge widget

task australia Updated Jan 27, 2025 1 min read eslate-configure-knowledge-widget.md
Raw file servicenow.com

Control the visibility of author and last updated fields in the Knowledge widget using widget instance properties.

Before you begin

Role required: admin

About this task

The Knowledge widget displays knowledge articles to employees. You can configure widget instance properties to show or hide the author name and last updated date fields.

Procedure

  1. Navigate to All > AI Experience Framework Components > Widget Instances.

  2. Open the Knowledge widget instance record.

  3. In the Properties field, locate the visibility properties for the Knowledge widget.

    [Omitted image "es-aix-page-property.png"] Alt text: AIX Widget Instance record showing Knowledge Article properties with showAuthor and showLastUpdated settings

    The properties control which metadata fields appear in the widget.

  4. Set the showAuthor property to true or false.

    When set to true, the author name appears on knowledge articles. When set to false, the author name is hidden.

  5. Set the showLastUpdated property to true or false.

    When set to true, the last updated date appears on knowledge articles. When set to false, the last updated date is hidden.

  6. Select Update.

Result

The Knowledge widget displays or hides the author and last updated fields based on your configuration.

Keywords Knowledge widgetwidget configurationemployee slatewidget propertiesvisibility settings
Search documentation
Search document titles and file paths on the australia branch