Employee communications
EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels.
Announcements give communication teams a controlled channel for highlighting important content on the home page. Examples include a new policy, a required action, a seasonal announcement, or a featured knowledge article. Announcements appear in the Employee Comms widget as a carousel. Content managers can also promote them to supported chat channels.
Note: To use Employee communications, you must install EmployeeWorks Web App Extended.
[Omitted image "es-employee-comms.png"] Alt text: Create employee communication and engagement
Employee Comms widget
Content managers can create, schedule, and publish the content. You can access the content based on:
- User criteria defined on the linked knowledge article or catalog item.
- Targeted audience that the content manager sets on the announcement.
Employees see only the announcements that match their profile, role, location, or audience membership.
Content library
The content library enables filtering, sorting, and viewing announcements in grid or list format. Content managers can create announcements with a headline, body, image, link, schedule, and priority.
- View the grid tile or list view of announcements.
- Filter the content by state such as published or draft.
- Sort by newest, oldest, or alphabetical order.
- Create announcements from library assets.
Note: Content Library and Editor are available in the desktop resolution.
[Omitted image "es-content-library.png"] Alt text: Content library for employee communications
Multilingual announcements
Content managers can translate announcement content manually or request translation through the Localization Framework. For more information, see Translate announcement content.
When you promote an announcement to a chat channel, the message uses the language of the recipient. If a translation isn't available in that language, the message uses the source language instead.
Content priority and freshness
EmployeeWorks Web App orders announcements by combining content priority with freshness. Higher priority values boost an announcement in the carousel. However, newer content with a lower priority can still appear ahead of older content that has a higher priority. This balance removes the need for content managers to pin announcements to exact positions.
For example, a critical announcement that is 20 days old might appear after a high-priority announcement that is two days old. The algorithm automatically balances priority and recency to keep the most relevant content visible to your employees.
Content feed on canvas
The responsive Content Feed widget provides a layout and visual hierarchy to browse and review team updates across any device. The Canvas includes a feed widget that provides employees with a news feed experience.
[Omitted image "image.esa-content-feed-add"] Alt text: Add to canvas panel showing Company updates widget selected among available widget options
Manage content
You can delete, duplicate, set to published, or inactivate content directly from the library.
[Omitted image "image.esa-content-feed-mgmt"] Alt text: Content library showing announcements in grid view with Published and Draft status and context menu options to duplicate, set to published, or delete
Related topics
--- title: Employee communications description: EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/eslate-employee-comms.html release: australia product: Employee Experience Foundation classification: employee-experience-foundation topic_type: concept last_updated: "2026-03-12" reading_time_minutes: 2 keywords: [employee communications, announcements, content library, chat promotion] breadcrumb: [Working with EmployeeWorks capabilities, ServiceNow EmployeeWorks Web App, EmployeeWorks, Employee Service Management] --- # Employee communications EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels. Announcements give communication teams a controlled channel for highlighting important content on the home page. Examples include a new policy, a required action, a seasonal announcement, or a featured knowledge article. Announcements appear in the **Employee Comms** widget as a carousel. Content managers can also promote them to supported chat channels. **Note:** To use Employee communications, you must install EmployeeWorks Web App Extended. \[Omitted image "es-employee-comms.png"\] Alt text: Create employee communication and engagement ## Employee Comms widget Content managers can create, schedule, and publish the content. You can access the content based on: - User criteria defined on the linked knowledge article or catalog item. - Targeted audience that the content manager sets on the announcement. Employees see only the announcements that match their profile, role, location, or audience membership. ## Content library The content library enables filtering, sorting, and viewing announcements in grid or list format. Content managers can create announcements with a headline, body, image, link, schedule, and priority. - View the grid tile or list view of announcements. - Filter the content by state such as published or draft. - Sort by newest, oldest, or alphabetical order. - Create announcements from library assets. **Note:** **Content Library** and **Editor** are available in the desktop resolution. \[Omitted image "es-content-library.png"\] Alt text: Content library for employee communications ## Multilingual announcements Content managers can translate announcement content manually or request translation through the Localization Framework. For more information, see [Translate announcement content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/eslate-translate-announcement.md). When you promote an announcement to a chat channel, the message uses the language of the recipient. If a translation isn't available in that language, the message uses the source language instead. ## Content priority and freshness EmployeeWorks Web App orders announcements by combining content priority with freshness. Higher priority values boost an announcement in the carousel. However, newer content with a lower priority can still appear ahead of older content that has a higher priority. This balance removes the need for content managers to pin announcements to exact positions. For example, a critical announcement that is 20 days old might appear after a high-priority announcement that is two days old. The algorithm automatically balances priority and recency to keep the most relevant content visible to your employees. ## Content feed on canvas The responsive **Content Feed** widget provides a layout and visual hierarchy to browse and review team updates across any device. The **Canvas** includes a feed widget that provides employees with a news feed experience. \[Omitted image "image.esa-content-feed-add"\] Alt text: Add to canvas panel showing Company updates widget selected among available widget options ## Manage content You can delete, duplicate, set to published, or inactivate content directly from the library. \[Omitted image "image.esa-content-feed-mgmt"\] Alt text: Content library showing announcements in grid view with Published and Draft status and context menu options to duplicate, set to published, or delete **Related topics** [Translate announcement content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/eslate-translate-announcement.md)
| title | Employee communications |
| description | EmployeeWorks Web App Extended helps you create, publish, and manage employee communications in a variety of content types and delivery channels. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/eslate-employee-comms.html |
| release | australia |
| product | Employee Experience Foundation |
| classification | employee-experience-foundation |
| topic_type | concept |
| last_updated | 2026-03-12 |
| reading_time_minutes | 2 |
| keywords | employee communicationsannouncementscontent librarychat promotion |
| breadcrumb | Working with EmployeeWorks capabilitiesServiceNow EmployeeWorks Web AppEmployeeWorksEmployee Service Management |