Get started with EmployeeWorks Web App

task australia Updated May 27, 2026 4 min read eslate-getting-started-employee-slate.md
Raw file servicenow.com

Set up EmployeeWorks Web App by verifying prerequisites, installing plugins, configuring branding, connecting the conversational assistant, and publishing your first announcement.

Before you begin

Role required: admin

About this task

EmployeeWorks supports two deployment paths — one with Moveworks and one with Now Assist. The deployment path determines which configuration tasks apply.

Procedure

  1. Install one of the following sets of plugins from store.

    • For Moveworks deployment path, install EmployeeWorks Web App for Moveworks and EmployeeWorks Web App Extended.
    • For Now Assist deployment path, install EmployeeWorks Web App for Now Assist and EmployeeWorks Web App Extended. Note: EmployeeWorks Web App Extended is an add-on application and requires either EmployeeWorks Web App for Moveworks or EmployeeWorks Web App for Now Assist to be separately downloaded.
  2. Configure branding and theme.

    Set the portal name, URL suffix, logos, favicon, and palette colors. Configure from the Appearance module of the Product Configuration console or the admin console. Optionally, Configure additional themes.

  3. Configure tasks and requests.

  4. Configure the home page to set the default home page layout and Configure the default canvas dashboard to set the personalized canvas.

  5. Configure the org chart and employee profile.

  6. Configure quick links from the admin console.

  7. Search sources.

  8. Configure notifications and set the content, the trigger conditions, and the recipients.

  9. Configure the Upcoming Holiday widget.

  10. Connect the assistant and configure chat branding in Configure branding and theme.

  11. Configure browse experience

  12. Configure knowledge widget

  13. Configure the AI widget builder and build custom widgets as explained in Create a widget with the AI-powered Widget Builder.

  14. Create announcements for employees to stay engaged with relevant communications.

  15. Configure the AI widget builder to set the scope, the role access, and the chat panel and Create a widget with the AI-powered Widget Builder to build custom widgets.

  16. Roll out to employees and configure analytics.

    Share the portal URL with employees. Track engagement, content performance, and AI assistant quality from Analytics and reporting and check funnels and events from Configure analytics and reporting.

Result

After you configure EmployeeWorks Web App, your employees can go to the following URL.

Text
https://<instance-name>.service-now.com/aiux/employeeslate/home

Note: The URL may change based on your configuration in Branding and Theming.

What to do next

You can go to EmployeeWorks home.

Keywords employee communicationsannouncementscontent libraryemployee slatechat promotionquick startsetup flowhome page configurationorganization chartemployee profilenotificationsconversational catalogAI widget builderrole-based home page cardsanalytics and reporting
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