Exploring ServiceNow Add-in for Microsoft 365

---
title: Exploring ServiceNow Add-in for Microsoft 365
description: ServiceNow Add-in for Microsoft 365 provides quick links to employees and reduces the time taken to submit incidents, cases, or catalog requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/exploring-sn-add-in-for-ms365.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow Add-in for Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Exploring ServiceNow Add-in for Microsoft 365

ServiceNow Add-in for Microsoft 365 provides quick links to employees and reduces the time taken to submit incidents, cases, or catalog requests.

## ServiceNow Add-in for Microsoft 365 overview

The ServiceNow Add-in for Microsoft 365 can be used to create an add-in with customizable office controls, map email fields to catalog items or forms, and provide employees with quick links to raise requests from their Microsoft 365 applications.

## ServiceNow Add-in for Microsoft 365 users

|User|Description|
|----|-----------|
|Administrator|Administrators manage the installation and configuration of the ServiceNow Add-in for Microsoft 365. They can also map fields from the email to the catalog item or form.|
|Employee|Employees use the ServiceNow add-in in their Microsoft Outlook client to create incidents or cases based on emails.|

## ServiceNow Add-in for Microsoft 365 benefits

<table id="table_zsz_y3y_ncc"><thead><tr><th>

Benefit

</th><th>

Feature

</th><th>

Users

</th></tr></thead><tbody><tr><td>

Configure your add-in with customizable office controls.

</td><td>

[Create a manifest file](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/create-ms365-addin-manifest.md)

</td><td>

Administrators

</td></tr><tr><td>

Map email fields to a catalog or form to reduce the time taken by employees to raise a request.

</td><td>

-   [Map email fields to a catalog item](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/map-email-catalog.md)
-   [Map email fields to a form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/map-email-form.md)

</td><td>

Administrators

</td></tr><tr><td>

Raise a request from a Microsoft 365 application.

</td><td>

[Raise a request using the ServiceNow Add-in for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/raise-request-addin-ms365.md)

</td><td>

Employees

</td></tr></tbody>
</table>## What to explore next

To learn more about configuring and using ServiceNow Add-in for Microsoft 365, see:

-   [Configuring ServiceNow Add-in for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/configuring-sn-addin-for-ms365.md)
-   [Using ServiceNow Add-in for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/using-sn-addin-for-ms365.md)
-   [ServiceNow Add-in for Microsoft 365 reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-addin-for-ms365-reference.md)