Use Guided Self-Service

---
title: Use Guided Self-Service
description: Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/gss-guided-self-service-homepage.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Using Employee Center, Employee Center, EmployeeWorks, Employee Service Management]
---

# Use Guided Self-Service

Use the Guided Self-Service experience to self-serve, leading to improved productivity, and operational efficiencies for the organization.​

With an in-context visual way to navigate the complex work scenarios, you can enhance productivity, engagement, and contribute to the overall organizational efficiency.

-   Self-serve with easy access to information, processes, and resolutions for day-to-day work.
-   Discover and use the available GSS process from the search.
-   Navigate to the right article or catalog form through a visual QnA experience.
-   Access information, services, and technology intuitively​.

As an employee, you can select options, view or modify the choices, restart activities, and start entire playbook all over again. Here is the intuitive step-by-step flow for the use cases.

-   Start afresh with context when you return to a partially completed GSS flow.
-   Ensure you complete the entire GSS flow in one-go.
-   Go back, resume, view, and revise your selections.
-   Access a catalog or a KB article based on your permissions.

**Note:** Your incomplete selections are cancelled daily by a schedule job.

Here is the intuitive step-by-step flow for the use cases.

\[Omitted image "gss-guided-help-employee.gif"\] Alt text: Know your benefits - Guided Self-Service in Employee Center and its intuitive uses.

\[Omitted image "gss-guided-help-employee-leave-flow.gif"\] Alt text: Leave request - Guided Self-Service in Employee Center and its intuitive uses.

For more information, see [Guided Self-Service in Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/gss-guided-self-service-overview.md).

**Parent Topic:**[Using Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/using-emp-center.md)

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