Import a Microsoft Teams chat as a guest user

---
title: Import a Microsoft Teams chat as a guest user
description: Import your Microsoft Teams chat with an external organization user as a guest user.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/import-chat-as-guest-user.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Request-based chat: Chat as guest from classic view, Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Import a Microsoft Teams chat as a guest user

Import your Microsoft Teams chat with an external organization user as a guest user.

## Before you begin

Role required: agent

## About this task

This procedure is accomplished through the classic ServiceNow® user interface. For information about the same procedure accomplished through the workspace, see [Import messages from Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/import-messages-agent-workspace.md).

When a guest imports a chat, attachments are not uploaded to the record. Attachments appear as a link to the file on the Microsoft OneDrive application.

## Procedure

1.  Launch Microsoft Teams.

2.  Navigate to **ServiceNow for Microsoft Teams** > **Employee Center** > **My Requests**.

3.  Open the ticket that you want to work on in your ServiceNow instance.

4.  Select **Import messages from Microsoft Teams**.

5.  On the Import messages from Microsoft Teams form, select the **Show conversations** list and determine the conversations to display.

    -   To list all the conversations created for the record, select **Started from this record**.
    -   To list all conversations related to the logged-in agent, select **Started from this record**.
6.  Select the **Select a conversation** list and choose the messages, files, and the images you want to import.

7.  On the Import messages from Microsoft Teams form, select the **Import messages as** list and choose the location to append the imported messages.

    -   To append the imported messages in the **Additional comments** field and allow customers to view messages, select **Additional comments**.
    -   To append the imported messages in the **Work notes** field and keep the messages internal, select **Work notes**.
8.  Select **Import**.


**Parent Topic:**[Request-based chat - Start and import chat as guest user from classic view](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/start-import-req-based-chat-as-guest.md)